Eucnetworkit Support Engineer

Vor 7 Tagen

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EUC / Network Smart Hands Engineer On Call / Casual – Location : Australia (Multiple Sites Onsite Support) Employment Type : Independent Contractor / On Call / Casual Basis Work Mode : Onsite (Field Support / On-Demand / Casual) Role Overview We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call / Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop laptop printer and network hardware along with hands-off experience handling break-fix installation and maintenance activities. Key Responsibilities Provide onsite EUC and network smart hands support for incidents service requests and installations. Perform break-fix IMAC (Install Move Add Change) and preventive maintenance activities. Support network device installations such as routers, switches, access points and cabling. Handle hardware replacements, upgrades and troubleshooting for end-user devices. Collaborate with remote support and service desk teams to ensure timely resolution. Maintain accurate logs of dispatch calls, asset details and work completion reports. Coordinate with vendors or third-party support teams when needed. Ensure all activities adhere to client SLAs and ITIL processes. Required Skills & Experience 36 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering. Strong knowledge of Windows OS, O365, Active Directory and common desktop applications. Basic understanding of network concepts (LAN / WAN, IP addressing, cabling, patching). Hands‑on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals). Familiarity with ticketing tools like ServiceNow, Remedy or similar. Excellent communication and coordination skills. Must have a valid driver's license and willingness to travel to client sites. Preferred Qualifications ITIL Foundation certification preferred. CompTIA A / N or equivalent vendor certifications (HP, Dell, Cisco) are an advantage. Prior experience in Casual / on-demand support engagements. Work Scope On-demand / Casual calls during business hours (may include after-hours / weekend support as per SLA). Reporting Regional Service Delivery Manager / Project Coordinator. #J-18808-Ljbffr

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