Team Leader

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows us to continually invest in our employees ensuring a long-term career here at EML. As part of our diverse team based in Tweed Heads , you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. Due to instrumental growth IfNSW are seeking a diligent result driven Team Leader who is ready to make the next step within their career and help their team thrive to achieve excellent outcomes for EML within our NSW police medical retirement claims team (RIS). This will be a full-time, permanent position based in our Tweed Heads Office with flexibility to work from home up to 2 days. YOUR RESPONSIBILITIES Oversee a portfolio of claims across your team of Case Managers and manage the workflow of claims transition into RIS through to closure Ensure Case Managers are resourced to deliver exceptional customer experience Manage team workflow to ensure that the team are meeting performance and customer benchmarks whilst providing feedback and coaching quality and outputs Encouraging an environment of sharing knowledge and ideas to ensure continuous improvement within the team Ensuring that the team achieves performance and KPI targets as set out under as part of the BU performance framework and icare Operational Measures ABOUT YOU You will have demonstrated people management and leadership qualities within your role with direct end to end claims management experience within workers compensation You will have a strong track record and success rate within your current position achieving business objectives You will have team building skills, ability to coach and work through change management You will be able to develop and maintain a respectful, cooperative working team relationships to promote an integrated, seamless delivery of the target customer experience and service You will have a large centricity around customer service with an empathetic result driven approach Confident ability to engage and influence others positively within your team and build team relationships Assistance with relocation costs can be accommodate for the right individual WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. #J-18808-Ljbffr