Customer Service
vor 2 Wochen
Customer Service - Team Lead Shift is a business specialist dedicated to helping Australian SMEs manage cashflow, streamline trade terms, and choose the right financial products. We’ve helped more than 25,000 businesses and provided over $3.5 billion in aggregate funding. About the role: Oversees a small team of Customer Service Officers, providing coaching, guidance, and operational support to ensure team members deliver exceptional service after their finance product has been established. The role remains hands‑on with complex customer cases, escalations, and operational requests. Duties & Responsibilities Allocate and monitor workloads and rosters within the team. Provide training, coaching, and feedback to improve skills, product knowledge, and compliance. Handle critical escalations and sensitive customer matters. Lead and coach team members to deliver service excellence. Answer inbound customer calls as part of a rotating roster. Ensure team adherence to processes, quality standards, and KPIs. Oversee operational processes, ensuring compliance and efficiency. Analyze performance data and implement improvements. Lead process and system change adoption. Report team performance to management. Foster a collaborative and high‑performing team culture. Skills & Experience Required Ability to build and maintain productive team relationships. Advanced product and market positioning skills. Conflict resolution and decision‑making under pressure. Ability to analyze team performance metrics and implement improvements. Technical proficiency in systems used by the team. Ability to influence and motivate staff. Relationship building with customers, brokers, and stakeholders. Negotiation and sales skills, including overcoming objections and closing deals. Problem‑solving to address immediate customer needs. Knowledge of credit and ability to make decisions within defined scorecards and frameworks. High attention to detail and organization in managing multiple onboarding processes concurrently. Experience in lending, credit assessment, customer onboarding, or sales within financial services. Demonstrated ability to position products in a competitive market and convert enquiries to settled deals. Proven track record of delivering high‑quality customer service and meeting performance targets. Experience in leading a high‑performance team. Qualifications Relevant qualification in finance, business, or a related field – advantageous. Seniority level Mid‑Senior level Employment type Full‑time Job function Other #J-18808-Ljbffr
-
Customer Service Representative
vor 2 Wochen
Wingecarribee Shire Council, Österreich Department of Customer Service VollzeitAbout the opportunity If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast‑paced environment, this could be the right role for you. You will deliver exceptional customer service through provision of driver license tests and other Agency Customer Service...
-
Driver Tester
vor 2 Wochen
Wingecarribee Shire Council, Österreich Department of Customer Service VollzeitA government agency in New South Wales is seeking a Customer Service Representative-Driver Tester to provide exceptional service through driver license testing. The role requires an unrestricted driver licence and the ability to drive a manual vehicle. This part-time position offers a salary range of $84,734 - $89,050 pro-rata, with flexibility in operating...
-
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role includes conducting research, collaborating with stakeholders, and developing strategies to improve services. The ideal candidate should have expertise in service design tools and excellent...
-
Customer Service Representative
vor 2 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
-
Warranty & Customer Service Specialist
Vor 6 Tagen
North Sydney Council, Österreich Sungrow Power Supply Co., Ltd. VollzeitOverview The Warranty & Customer Service Specialist is responsible for overseeing escalated warranty cases, negotiating outcomes with customers and installers, and ensuring that service delivery aligns with company policies and customer expectations. This role requires a well-technical understanding, problem-solving skills, and the ability to manage...
-
Principal Tech Services Officer
Vor 6 Tagen
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
-
Senior Customer Service Officers
vor 3 Wochen
North Sydney Council, Österreich Council Jobs VollzeitShe's back! Be part of something extraordinary at Sydney’s most iconic aquatic and leisure facility. This is your chance to dive in and be part of the next chapter at North Sydney Olympic Pool - a world-class aquatic and fitness destination beneath the Sydney Harbour Bridge. Following its redevelopment, this Australian legend is set to redefine leisure...
-
Campus Store Customer Service
vor 2 Wochen
North Sydney Council, Österreich The School Locker VollzeitCasual Campus Store Customer Service – ACU North Sydney. The School Locker, one of Australia’s leading education retailers, is passionate about supporting students and educational institutions nationwide. With over 110 locations across school, university, and superstores, we provide a wide range of essential educational resources, from uniforms and...
-
Senior Product Manager
vor 2 Wochen
Sydney, Österreich NSW Department of Customer Service VollzeitSenior Product Manager - Service NSW Digital Services Join to apply for the Senior Product Manager - Service NSW Digital Services role at NSW Department of Customer Service Senior Product Manager - Service NSW Digital Services Join to apply for the Senior Product Manager - Service NSW Digital Services role at NSW Department of Customer Service NSW Department...
-
Customer Service Associate
vor 1 Woche
North Sydney, Österreich WNS VollzeitCustomer Service Associate - Australia WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking...
