Customer Service Engineer

Join to apply for the Customer Service Engineer role at Malvern Panalytical We're looking for an experienced Customer Service Engineer to join our team in Sydney. About The Role This is a great opportunity to join a market leader in a key customer-facing role. Our mission is to deliver the best customer experience possible, with a strong focus on quality support that helps our clients achieve their business goals. You'll be part of a 17-member engineering team, supporting customers across Australia. Your responsibilities will include installation, troubleshooting, repair, and maintenance of advanced scientific and analytical instruments. This role is ideal for a self-motivated, detail-oriented professional who thrives in a dynamic, service-focused environment. What you will do Install and commission complex scientific and analytical instruments, ensuring seamless setup from delivery to customer sign-off. Perform hands-on repairs and routine maintenance, ensuring optimal performance and reliability of equipment across a variety of applications. Troubleshoot technical issues both on-site and remotely, using diagnostic tools and expertise to resolve problems efficiently. Provide remote support and guidance to customers, minimizing downtime and maintaining high service standards. Maintain clear, proactive communication with customers, keeping them informed of progress, next steps, and resolution timelines. Collaborate with internal teams and escalate issues when needed to ensure swift, high-quality technical support and customer satisfaction. About you Relevant qualifications in Electronic or Electrical Engineering (Advanced Diploma or higher), with 2+ years’ experience in technical or customer support. Strong hands-on technical skills, including experience with precision mechanics and the use of diagnostic tools and toolkits. Excellent communication and customer relationship skills, with a service-driven mindset and ability to engage across all levels. Proven ability to problem-solve, stay composed under pressure, and make sound decisions independently in the field. Strong organizational and planning skills, with the initiative to work both autonomously and within a team environment. Willingness to travel (50–60%) across Australasia; experience with XRF/XRD, other analytical instruments, and a radiation safety license (NSW or other) is a strong advantage. Why you should join us Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture. Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place. Be a key member of our team in our amazing offices. Gym discounts Volunteering days and much more About Us Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories, delivering expert and responsive customer support. Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Micromeritics manufactures systems for the characterization of particles, powders, and porous materials. SciAps specializes in portable XRF, LIBS and NIR analyzers. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia, and a presence in 20 countries. We are part of Spectris plc, a publicly traded FTSE 250 company, and are committed to a diverse and inclusive culture where everyone can thrive. Your unique perspective is important to us. Location and Travel Location: Sydney, New South Wales, Australia. National travel required (approximately 50–60%). #J-18808-Ljbffr