Business Relationship Manager

Add expected salary to your profile for insights Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. We’re expanding in the Gold Coast and looking for a Business Relationship Manager to drive growth through strategic B2B partnerships. In this role, you’ll build and nurture relationships with Support Coordinators (SCs), Local Area Coordinators (LACs), Service Providers (SPs), and key health/government contacts to increase customer acquisition in this fast‑growing region. You’ll collaborate with our State and National Partnerships Teams to develop referral networks, host local networking events, and represent Plan Group at industry forums. Your mission? To position Plan Group as the go‑to NDIS Plan Management provider in the Gold Coast. As part of the ASX top 350 McMillan Shakespeare Group , Plan Group is a leading force in NDIS Plan Management and Support Coordination. Through our trusted brands—Plan Partners and Plan Tracker —we provide cutting‑edge digital tools, including a best‑in‑class dashboard and app, to empower customers and referrers nationwide. Our goal? To become Australia’s #1 NDIS provider. Responsibilities Drive Growth in the Gold Coast – Build and expand referral networks across SCs, LACs, and SPs. Strengthen B2B Relationships – Establish long‑term partnerships with key stakeholders in the region. Host Networking Events – Organise and attend industry events to increase engagement and referrals. Represent Plan Group Locally – Attend forums, inter‑agency meetings, and community gatherings to enhance brand visibility. Track and Optimize Performance – Use Salesforce to manage leads, track activities, and measure growth. Stay Ahead of Industry Trends – Keep up to date with NDIS policies, regulations, and best practices. Regional Travel Required – Primarily within the Gold Coast, with occasional interstate trips. What We’re Looking For Proven B2B Growth Experience – A strong track record in business development, sales, or stakeholder engagement. Exceptional Relationship‑Building Skills – Confident in connecting, collaborating, and consulting with a diverse network. NDIS Knowledge & Passion – Understanding of NDIS legislation, Disability Standards, and industry trends. A Self‑Starter – Proactive, goal‑driven, and able to work autonomously. Driver’s License Required – Ability to travel within the region. Key Performance Indicators (KPIs) Expand and Strengthen Local Referrer Networks – Increase SC, LAC, and SP partnerships in the Gold Coast. Drive Customer Acquisition – Convert relationships into new Plan Management sign‑ups. Deliver High‑Impact Networking Events – Boost brand presence through targeted local events. Maximise System Adoption – Onboard referrers with our dashboard and digital tools. Why Join Plan Group Be Part of a Growth‑Focused Team – Help expand our footprint in the Gold Coast. Make a Meaningful Impact – Support the disability community by improving access to NDIS services. Join an Industry Leader – Work with a trusted brand backed by the McMillan Shakespeare Group. Benefits Novated leasing benefits and discounts 12 weeks paid parental leave and access to our Parents Portal Comprehensive learning and development opportunities to support your career growth Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund Exempt Employee Share Plan Embracing our value of Everyone Matters , we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply. We embrace hybrid working and welcome conversations about flexibility. Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at (emailprotected) Ready to drive growth? Apply now and make a difference #J-18808-Ljbffr