Front of House Agent

vor 3 Wochen

Vienna, Österreich Marriott International Vollzeit

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:

Front of House Agent

As a Front of House Agent, you and our motivated team ensure optimal support for our international guests.

You are the first point of contact for our guests: From the warm welcome to the uncomplicated check-in to the warm farewell, you are there for our guests during their stay.

Your tasks:

Responsibility for the smooth arrival and departure of our guests and their luggage handling, as well as the comprehensive guarantee of guest satisfaction Giving information about the hotel Receipts of couriers and handling of transport Responsibility for the correct Parking of the guest cars and management of the vehicle keys Attention to the cleanliness of the entrance area and the lobby Collaboration with our event department to provide the guests with information and to guide them in the right direction

Your Competencies:

Professional experience in the upscale hotel industry Friendliness, flexibility, reliability and a high degree of responsibility Professional communication skills and appearance resilience, teamwork and flexibility Quality awareness A gift for paying attention to the smallest details  excellent knowledge of German and English in spoken and written language is required, any further foreign language is advantageous knowledge on how to use the software OPERA and MS Office are advantageous

Our benefits:

An attractive salary  Team-spirited co-workers Encouraging management Meals in our in-house Employee Dining Room Excellent career opportunities within the world's largest hotel chain Marriott International Regular growth and training opportunities Wellbeing programs  Worldwide discounts on hotel rooms, gift shop items, food and beverage Recognition programs

“We are Ladies and Gentlemen, serving Ladies and Gentlemen”

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. 

We are already looking forward to receiving your application:

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