Support Services Analyst
Vor 5 Tagen
Key Responsibilities
Independent support case management of client reported application functional behaviors (questions or defects) Able to identify and validate system issues reported by clients across all areas of the Reval application and provide resolution/explanation to clients in a timely and professional manner. Asking key questions that get to the root of complex issues reported by clients and providing clear and concise resolutions that meet client expectations. Understand the clients usage of the Reval application, and identify alternative work-around solutions to system issues. Work collaboratively with internal departments including: Sales, Professional Services, and Product. Communicate client issues to the Team Lead of Client Support to ensure client satisfaction and retention. Perform adhoc projects as required
Required Skills, Qualifications and Experience
Excellent English communications skills, ability to work under pressure and highly analytical thinking are prerequisites. IT knowledge is required, as well as basic financial knowledge. Minimum Bachelor Degree in Financial Management/Economics/Business administration Recent college graduate or (1-2) years of experience in: Helpdesk, technical/financial environment, 1st or 2nd level support Troubleshooting, testing/installing software About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.-
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