Head of Service

Overview Head of Service & Security Management (f/m/d) at IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services. You will work with a wide range of teams in a culture that values open structures, a friendly working environment and flat hierarchies. Our growth means we are always looking for new colleagues. Become part of IONOS and grow with us. The Service & Security Management Team operates standardized management systems for customers across the enterprise and public sectors, and continuously improves them through GRC standards, certifications and testing. Within the IONOS corporate group, the team creates company-wide standards in areas such as risk, document and process management. Responsibilities Provide direction and mentorship to a team responsible for security governance and service management. Take ownership of company-wide security certifications and act as the key advisor on compliance and audit-related topics across the IONOS Group. Drive the development and execution of security risk management strategies for IONOS and other units within the United Internet group. Oversee and continuously improve essential management system functions, including document control, process development, and incident response. Prepare and deliver detailed reports on compliance status, maturity levels, and ongoing initiatives, tailoring insights to different audiences from executives to operational teams. Build strong cross-departmental partnerships, working closely with Legal, Compliance, and other corporate functions to ensure consistent application of security and regulatory policies. Qualifications A university degree in Computer Science, Information Security, or a related technical field, or several years of relevant professional experience in IT security, service management, or similar areas. Practical experience in certified environments and understanding of ISO 27001 and ISO 50001, ideally including involvement in achieving or expanding certification scopes. Proven ability to lead teams or manage complex projects, with some prior personnel leadership experience. Strong stakeholder management skills to influence and guide departments toward implementing security processes and frameworks in an international organization. Ability to explain complex security and compliance topics clearly to different levels of technical understanding. Pragmatic approach balancing regulatory requirements with cost-effective solutions. Excellent command of English (spoken and written); proficiency in German is an advantage. Benefits Hybrid working model with home office option. Flexible working hours through trust-based working hours. At some locations: subsidized canteen and various free drinks. Modern office space with very good transport connections. Employee discounts for activities and products. Employee events such as summer and winter parties, and workshops. Numerous training and development opportunities. Health offers, such as sports and health courses. About IONOS IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with services available worldwide. Our Web Presence & Productivity portfolio covers domains, web hosting, website builders, e-commerce and online marketing tools, and we offer Cloud Solutions for enterprises moving to the cloud. Job details Seniority level: Director Employment type: Full-time Job function: Management and Manufacturing Industries: IT Services and IT Consulting We value diversity and welcome all applications regardless of gender, nationality, ethnic or social origin, religion, disability, age, sexual orientation and identity, or any other factor subject to applicable law. #J-18808-Ljbffr