Customer Management Specialist

vor 1 Tag

Wien, Österreich DRV Rheinland Vollzeit

Then take advantage of our diverse opportunities and set off for new goals German pension insurance secures generations: Support us with the technical implementation For our IT service provider Deutsche Rentenversicherung NOW IT GmbH, we are looking for a customer service specialist in the Customer Service division in the Customer and Service Management Competence Center at the Düsseldorf location from the earliest possible date. The Customer and Service Management Competence Center is the interface between NOW IT GmbH and its customers. Your area of responsibility includes in particular Managing the communication of NOW IT GmbH from and to the customer, to fully support and advise the customer from the request to the solution to match customer requirements with the service portfolio and resource options of NOW IT GmbH, taking into account the special requirements of the public sector, to participate in the maintenance of our customer relationships at all levels of the hierarchy to pursue your client's orders, measures, projects and plans in a results-oriented manner and manage or participate in projects at NOW IT GmbH. What you bring with you: You have a bachelor's or university degree in computer science or have comparable training with professional experience. Basic business management knowledge rounds off your profile. Do you have basic knowledge of ITIL, IT contract law, an understanding of processes and have already gained some experience in project management? Then you'll fit in perfectly with our team In terms of personal requirements, you have a high degree of customer and service orientation. Deutsche Rentenversicherung Rheinland takes professional integration in accordance with SGB IV seriously. Part-time employment is generally possible. If you have any technical questions, please contact the Head of KC Customer and Service Management, Ms.

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