Residence Service

vor 2 Wochen

Wien, Wien, Österreich British Embassy Vienna Vollzeit
Deadline is 23rd March and the expected start date is in May. Job Description (Roles and Responsibilities) Who are we? The British Embassy Vienna is part of a network, representing British political interests overseas. We are currently looking for a skilled and confident Residence Service & Housekeeping Assistant to work within the team at the British Ambassadors Residence in Vienna. The working language is English. Main purpose of job:
The job holder will undertake a broad range of duties within a high functioning team, to support the effective running of all Residence activities. There will be additional duties as required during evenings and weekends, such as greeting overnight guests and providing service in accordance with the needs of Residence operations. What will the jobholder be expected to achieve? Events:
All aspects of food & beverage service delivery to a consistently high (5*) standard, under the supervision of the Residence Manager and Chef. From table setting to providing kitchen-to-table oversight, including close attention to dietary requirements. Understand and help deliver the full preparation of events, overseeing event set-ups, silver polishing, table decorations, and delivering service at a full range of events (breakfasts, lunches, afternoon teas, dinners, and evening receptions). Guests:
The jobholder should be attentive and cater to the needs of the Ambassador, her family, and all guests at the Residence, whether this be for an event or overnight guests;
receiving guests, greeting VIP guests with special attention, assisting with luggage, providing service of refreshments and breakfast etc., also catering to ad-hoc requests e.G. shirt pressing. Housekeeping:
Provide routine and high-quality cleaning of the Residence, support with washing and ironing table linen and a willingness to help where it is needed e.G. assisting in the kitchen with food preparation when required and covering for colleagues on leave. Maintain and order the cleaning materials. General:
Liaise and communicate effectively with the Residence team, the Ambassador, and her family, so that together we showcase British excellence whilst delivering a confident and quality service to the Ambassador and her guests. Support the team with house management activities in line with security regulations, like locking doors, supervising maintenance and cleaning services of external providers, and assisting with stock registry and inventories. Plus any other duties in accordance with operational requirements. Essential qualifications, skills and experience Essential on arrival:
Experience in a hospitality environment. Strong hospitality skills and previous experience of hospitality service in a hotel, restaurant or private residence setting;
5* star standard desirable. Skilled and confident in service of events and knowledgeable on serving wines and all other beverages. Ability to demonstrate consistently high standards of service, with strong attention to detail. Strong verbal communication skills and excellent customer focus. Good operational level of spoken English is required;
spoken German would also be desirable. Ability to work well within a team. Ability to exercise discretion. Ability to exercise initiative. Ability to multi-task and demonstrate adaptability working in a fast-paced environment. Ability to work flexibly in respect of working hours and duties. Willingness to take on new responsibilities as necessary. Ability to undertake manual tasks.

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