Post Production Support Specialist
vor 1 Monat
What we are looking for
The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the clientâs business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.
Why this job is important to us
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.
What you will be responsible for
- PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams.
- Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey.
- Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services.
- Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace.
- Responsible for maintaining a client issues list and status reporting.
- Train users on existing workflows
- Gather requirements for new asset classes, security types and/or business line
- Document requirements
- Works with Professional Services team to assign dedicated resources to accomplish deliverables
- Â Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements
What we value
The Post Go Live Production Support Specialists is expected to have experience working on implementing or supporting Front, Middle or Back Office Investment Management systems.
- PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams.Â
- Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions. Experience in the implementation and/or support of a financial system within a bank, hedge fund or asset manager, or wealth management firm is especially valuable.
- Â Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system is especially valuable.
- Â Substantive in one or more of the following: fixed income, equity financial instruments. Understanding of investment management or wealth management workflows, derivatives, and FX instruments.
- Â Technically savvy: understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools.
-  A strong record of customer service. Post Go Live Support Specialists must understand customer needs and build effective relationships. The candidate must be able to convey plans, issues and concerns to clients and team members in a clear, logical and concise manner. They will need to also be able to influence key decision makers both internally and externally.
-  Must be customer driven, work within a team environment, and be focused on providing a high quality of service to the customer.
- Â Strong time management skills including the ability to manage multiple projects in parallel.
- Â Strong problem solving/analytical skills.
Education & Preferred Qualifications
- Four (4) year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or industry certification such as the CFA is a strong plus.
- 3 to 5+ years of experience
- Travel as required by the Customer
Additional Requirements
The ability to travel to client sites throughout the United States and Canada as well as the ability to work effectively when remote from clients. Travel of 30-50% is typical but may exceed that at any given year.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry.  For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Company: Charles River Development
Discover more at www.StateStreet.com/careersÂ
-
Technical Support Specialist
vor 1 Woche
Sydney, Österreich Talenza Pty Limited. VollzeitWe are working with one of Australia's Big4 banks looking for an experienced Technical Support Specialist to join a customer centric and business critical team. Using your expertise in UNIX, you will play a key role in the development and delivery of technical solutions, aligned to customer and business requirements.Day to day you will... Anticipate and...
-
Technical Support Specialist
Vor 5 Tagen
Sydney, Österreich Talenza Pty Limited. Vollzeit1 month ago Be among the first 25 applicants We are working with one of Australia's Big4 banks looking for an experienced Technical Support Specialist to join a customer centric and business critical team. Using your expertise in UNIX, you will play a key role in the development and delivery of technical solutions, aligned to customer and business...
-
Production Manager
vor 3 Wochen
Sydney, Österreich Jivaro VollzeitBe the link between all areas of the business in this newly created role.Manage teams including design, production, sales, and marketing. Client: Our client is a luxury Australian Designer, committed to creating staple pieces that are high in quality for the romantic minimalist women.The Role:As the Production Manager, you'll report directly to the...
-
Customer Support Specialist
Vor 7 Tagen
Sydney, Österreich Till Payments VollzeitSo, who is Till Payments?Till Payments creates next-generation payment solutions designed to accelerate business. The payments game is always evolving and Till are staying one step ahead, building world-class technology paired with local service to support customers.Our most recent and exciting news is that we have been acquired by Canadian fintech...
-
Marketing Specialist
vor 3 Wochen
Sydney, Österreich Braze Inc. VollzeitWHAT YOU’LL DO Braze is looking for a Marketing Specialist to drive demand through event activations, digital and content marketing for Australia and New Zealand. You will collaborate across the entire marketing team to build out brilliant experiences across both physical and digital properties for our prospects and customers. Manage the high-volume...
-
Sydney, Österreich MatchaTalent VollzeitThis role required candidate to permanently relocate at Dhahran, Saudi Arabia. About the Company This company engages in the exploration, production, transportation, and sale of crude oil and natural gas. It operates through the following segments: Upstream, Downstream, and Corporate. The Upstream segment includes crude oil, natural gas and natural gas...
-
Events Producer, Event Productions
Vor 7 Tagen
Sydney, Österreich Amazon VollzeitEvents Producer, Event Productions (IT Services)Job ID: 2598006 | Amazon Australia Company Pty Ltd - P36The Event Producer role will provide customer-centric event production services and overall event support at the highest level possible for our Client, through a mastery of systems and service. Successful team members will have strong organizational...
-
Technical Specialist- IP Networks
vor 4 Wochen
Sydney, Österreich FinXL VollzeitOur Client is currently looking for a Technical Specialist with IP Networks experience.Initial 6 months contractsHybrid workingOffice based in Macquarie ParkJob Description:Business Services Design group is accountable to perform High level Design, Detailed Design, Testing and Implementation of IP products and solutions in Optus IP network designed to...
-
Replenishment Support Specialist
vor 2 Wochen
Sydney, Österreich Woolworths Limited VollzeitRequisition ID 969950 - Posted - Group Enablement - NSW - Full-time - Commercial Flexible and hybrid working available - 3 days a week from homeWork with a team that supports growth and career developmentFull time permanent opportunity available We are Woolworths Group We are Woolworths Group. 200,000+ bright minds, passionate hearts and...
-
Events Producer, Event Productions
Vor 2 Tagen
Sydney, Österreich Amazon VollzeitDescription The Event Producer role will provide customer-centric event production services and overall event support at the highest level possible for our Client, through a mastery of systems and service. Successful team members will have strong organizational skills, ability to work across multiple teams and cultures, demonstrate impeccable customer...
-
Copy & Communications Specialist
vor 3 Wochen
Sydney, Österreich Stopgap Limited VollzeitTHE COMPANY: Our client is a national charity dedicated to funding scientific research aimed at discovering kinder, more effective treatments for children diagnosed with cancer. They are seeking a passionate Copy & Communications Specialist to join their dynamic team. THE ROLE: As a Copy & Communications Specialist, you will report to the Head of...
-
Indirect Tax Technical Specialist
vor 2 Wochen
Sydney, Österreich Bluefin Resources VollzeitIndirect Tax Technical Specialist Reporting to the Head of Indirect Tax, this role is critical to the organisation as it is a succession planning role for future leadership. We are looking for an experienced Indirect Tax professional with a focus on GST or Excise, to join this market leader and household brand. You will support the tax leads to enhance and...
-
Solution Implementation Specialist
vor 4 Wochen
Sydney, Österreich One Fit Stop (Australia) Pty Ltd VollzeitAbout OneFitStopOneFitStop empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences. The OneFitStop FitStack Solution is a turnkey solution for fitness facilities powering boutique and big-box (gym) operations globally. The OneFitStop technology services the day-to-day...
-
Marketing Specialist
vor 3 Wochen
Sydney, Österreich Rippling VollzeitMarketing Specialist (Japanese Speaking) About The Channel Company The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors,...
-
Specialist Orthodontist
vor 3 Wochen
Sydney, Österreich Modern Orthodontics VollzeitJob Description: Specialist OrthodontistModern Orthodontics is a leading specialist orthodontic practice in Melbourne renowned for its innovation and outstanding patient care.We have two state of the art clinics in Burwood and Northcote, both in purpose-built premises with access to public transport and on-site parking.We have a friendly and well-trained...
-
Application Support Analyst
vor 1 Woche
Sydney, Österreich auspayplus.com.au VollzeitThe Game Changers:At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First...
-
Database Specialist
Vor 7 Tagen
Sydney, Österreich https:www.bebee.comjoin VollzeitDatabase Specialist - Sydney, Australia - Limelight People DescriptionSYDNEYGlobal Capital Markets FinTechPython | PostGreSQL | DataHighly Complex Engineering EnvironmentDatabase Specialist / Engineer - Limelight People are supporting our clients APAC growth plans and are searching for a Database Specialist / Engineer to join their growing...
-
Commercial Specialist- Platform Services
vor 2 Wochen
Sydney, Österreich THE ICONIC VollzeitWe are currently on the look out for a Commercial Specialist - Platform Services to join our team. As a Commercial Specialist, your purpose is to support the acceleration of THE ICONIC’s platform business strategy by leveraging strong commercial acumen and data-lead insights. Reporting to the Platform Director, you will use data analytics and...
-
Commercial Specialist- Platform Services
vor 2 Wochen
Sydney, Österreich hatch.team VollzeitThis is a Commercial Specialist- Platform Services role with THE ICONIC based in Sydney, Australia THE ICONIC --Role Seniority - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.More about the Commercial Specialist- Platform Services role at THE ICONICWe are...
-
Creative Production Graphics
Vor 7 Tagen
Sydney, Österreich hatch.team VollzeitThis is a Creative Production Graphics & Copy Manager role with THE ICONIC based in Sydney, Australia THE ICONIC --Role Seniority - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.More about the Creative Production Graphics & Copy Manager role at THE ICONICWithin...