Senior Customer Solutions Manager
Vor 7 Tagen
Description
Do you want to work with Australia's largest enterprises to enable their journey to the cloud? In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers’ cloud journey.
At Amazon Web Services we are leading the cloud revolution. As a Senior Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time.
#aws-ags-anz
Key job responsibilities
At Amazon Web Services we are leading the cloud revolution. As a Senior Customer Solutions Manager, you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud migration advisor to your customer.
You will leverage your consulting, complex program management and technology skills to understand your customer's strategic business objectives, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest Business and IT challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.
The Senior Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.
Your actions will have to earn the trust of the customer by doing what's best for them in the long term. You will have to communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers.
A day in the life
Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
Being single threaded owner for Migrations and Strategic Initiatives
Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
Accelerate customer adoption through education and enablement
Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working
Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools
Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
Preferred Qualifications
Experience implementing cloud services including migrations and modernization projects or similar
PMP certification, or SCRUM/Agile, SAFe certification
Knowledge of AWS Services and Solutions is an added bonus - AWS Solution Architect (Associate or Professional Level) Certification
Experience working with Cloud, Security, AI/ML, Analytics, IoT
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
-
Senior Customer Solutions Manager
vor 3 Wochen
Sydney, Österreich Amazon VollzeitDESCRIPTIONDo you want to work with Australia's largest enterprises to enable their journey to the cloud? In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers' cloud journey.At Amazon Web Services we are leading the cloud revolution. As a Senior Customer Solutions Manager you will take end-to-end...
-
Program Manager
vor 2 Wochen
Sydney, Österreich NSW Department of Customer Service VollzeitThis is a Program Manager role with one of the leading companies in AU right now 🔥 -- NSW Department of Customer Service -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at NSW Department of Customer Service 🧐🧐**About the team:** Transform the future of...
-
Senior Solution Architect
vor 2 Wochen
Sydney, Österreich NICE VollzeitThis is a Senior Solution Architect role with one of the leading companies in AU right now 🔥 -- NICE -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at NICE 🧐🧐**So, what’s the role all about?** The Solutions Architect is a highly skilled, professional and...
-
Senior Customer Success Manager
vor 2 Wochen
Sydney, Österreich Tealium VollzeitThis is a Senior Customer Success Manager (Hybrid - Sydney) role with one of the leading companies in AU right now 🔥 -- Tealium -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Tealium 🧐🧐**WHO WE ARE** Tealium is the most trusted and world’s largest...
-
Senior Customer Success Manager
vor 2 Wochen
Sydney, Österreich Braze VollzeitThis is a Senior Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Braze -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Braze 🧐🧐At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and...
-
Senior Customer Success Manager
vor 2 Wochen
Sydney, Österreich Braze VollzeitThis is a Senior Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Braze -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Braze 🧐🧐At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and...
-
Senior Customer Support Manager
vor 1 Tag
Sydney, Österreich Uber VollzeitThis is a Senior Customer Support Manager role with one of the leading companies in AU right now 🔥 -- Uber -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Uber 🧐🧐## **About The Team** Community Operations is the heart and soul of...
-
Senior Manager of Customer Success, APAC
vor 2 Wochen
Sydney, Österreich Aircall VollzeitThis is a Senior Manager of Customer Success, APAC role with one of the leading companies in AU right now 🔥 -- Aircall -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Aircall 🧐🧐**Overview:** Aircall is looking for a dynamic and experienced Manager of Customer...
-
Senior/Lead Product Manager
vor 2 Wochen
Sydney, Österreich Reejig VollzeitThis is a Senior/Lead Product Manager role with one of the leading companies in AU right now 🔥 -- Reejig -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Reejig 🧐🧐Job Description Reejig is seeking an innovative and entrepreneurial Senior/Lead Product Manager...
-
Customer Success Manager
Vor 4 Tagen
Sydney, Österreich SevenRooms VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- SevenRooms -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at SevenRooms 🧐🧐**The Team & Role ** We are looking for a Customer Success Manager to help secure the...
-
Solutions Architect
vor 2 Wochen
Sydney, Österreich NICE VollzeitThis is a Solutions Architect role with one of the leading companies in AU right now 🔥 -- NICE -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at NICE 🧐🧐At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game...
-
Manager, Delivery Solutions Architects
vor 2 Wochen
Sydney, Österreich Databricks VollzeitThis is a Manager, Delivery Solutions Architects role with one of the leading companies in AU right now 🔥 -- Databricks -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Databricks 🧐🧐Reporting to the VP, Field Engineering for all of APJ, you will be responsible...
-
Senior Solutions Architect
vor 2 Wochen
Sydney, Österreich Deputy VollzeitThis is a Senior Solutions Architect role with one of the leading companies in AU right now 🔥 -- Deputy -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Deputy 🧐🧐At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged,...
-
Senior Customer Success Associate
vor 2 Wochen
Sydney, Österreich Slack VollzeitThis is a Senior Customer Success Associate role with one of the leading companies in AU right now 🔥 -- Slack -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Slack 🧐🧐About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business...
-
Senior Technical Account Manager
vor 2 Wochen
Sydney, Österreich Deputy VollzeitThis is a Senior Technical Account Manager role with one of the leading companies in AU right now 🔥 -- Deputy -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Deputy 🧐🧐At Deputy, we empower businesses to build thriving workplaces - ones where staff are...
-
Senior Solutions Consultant- Content
vor 1 Monat
Sydney, Österreich Adobe VollzeitJOB LEVELP40EMPLOYEE ROLEIndividual ContributorThe Challenge  The Solution Consulting team is a deeply tenured group of Experience Cloud solution consultants. Solution Consultants are the primary technical resources for sales in the field, supporting the Digital Experience. We work with Adobeâs Enterprise customers to ensure they are maximising...
-
Senior Product Manager
vor 2 Wochen
Sydney, Österreich PEXA VollzeitThis is a Senior Product Manager role with one of the leading companies in AU right now 🔥 -- PEXA -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at PEXA 🧐🧐**Hi, we’re PEXA** Every time a house is bought, sold or refinanced in Australia your lawyer,...
-
Senior Customer Success Operations Analyst
vor 2 Wochen
Sydney, Österreich Sonder VollzeitThis is a Senior Customer Success Operations Analyst role with one of the leading companies in AU right now 🔥 -- Sonder -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Sonder 🧐🧐**About the role** As the Senior Customer Success Operations Analyst...
-
Senior Account Manager, Accelerated Growth
vor 2 Wochen
Sydney, Österreich Google VollzeitThis is a Senior Account Manager, Accelerated Growth role with one of the leading companies in AU right now 🔥 -- Google -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Google 🧐🧐**Minimum qualifications:** - Bachelor's degree or equivalent practical...
-
Senior Marketing Manager
vor 1 Tag
Sydney, Österreich Xero VollzeitThis is a Senior Marketing Manager role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Xero 🧐🧐**How you’ll make an impact:** As a Senior Marketing Manager for Australia and New Zealand, you will...