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Technical Consultant

vor 1 Monat

Sydney, Österreich NTT Vollzeit

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can grow, belong and thrive.

Your day at NTT DATA

The Principal Cross Technology Technical Services (TS) Systems Integration Specialist is responsible for integration, deployment, configuration and fault management in highly complex environments within a technology domain. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has expert proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer Experience, Collaboration and/or End User Compute.

What you'll be doing

Key Responsibilities:

  • Interacts with clients on site and remote to meet more highly complex requirements of a solution.
  • Delegates lower complexity tasks to engineers.
  • Assumes responsibility for the co-ordination of the activities of the junior engineers, in line with performance targets, leading by example and monitoring the quality of engineer's work when required.
  • Writes reports and proposals and complete and maintain project documentation.
  • Recommends improvements to standard operating procedures relating to installations and fixes.
  • Acts as coach and mentor to Implementation Engineers
  • Included in highly complex design work, with input to the design expected.
  • Expected to work independently and take ownership of relevant technologies according to domain or specialization.
  • Monitors the quality of work produced by Engineers and Technicians and makes recommendations for continuous improvement.
  • Engages vendors for priority escalations or bugs found during deployments.
  • Performs any other related task as required.


Knowledge and Attributes:

  • Extended understanding and appreciation of technical design and business principles
  • Extended project fundamentals which are demonstrated in the execution of installations and other assignments
  • Ability to take ownership as technical lead during project lifecycle
  • Extended customer engagement skills
  • Extended relevant domain specialist knowledge and expertise
  • Excellent verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to coach, mentor and provide guidance to team members


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in Information Technology or Computing or related field.
  • Collaboration -
  • Valid CCIE Collaboration Certification required.
  • Customer Experience -
  • NICE certifications such as NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.
  • Additional such as Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations; Encryption; Multiple Data Centers (MDC); NICE Real Time Authentication; NICE Trade Recording.
  • Avaya certifications such as Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya Experience Portal Administration.
  • Verint certifications such as Workforce Management (WFM); Interactions; Speech; DPA.
  • Genesys - Foundational Courses such as Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics.
  • Level 4 certifications such as - Genesys Cloud - Edge â Networking; Genesys Cloud -Edge â BYOC Premise Configuration; Genesys Cloud - Edge â How it Works; Genesys Cloud - Edge â WebRTC; Genesys Cloud -Edge â Survivability Genesys Cloud - Edge â BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge â Troubleshooting; Genesys Cloud - API â Conversation Management; Genesys Cloud - API â User Management; Genesys Cloud - API â Workforce Management; Genesys Cloud - API â Real-Time Reporting; Genesys Cloud - API â Quality Report Generation; Genesys Cloud - API â Historical Report Generation; Genesys Cloud - API â Authorization; Genesys Cloud - API â Introduction to the Platform API; Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
  • Data Centre -
  • Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage; Dell PowerEdge servers, Unity, PowerStore, PowerScale Isilon. Recoverpoint Appliance/VE, PowerProtect/Data Domain, VxRail; VMware Certified VCP-DCV, vSAN, SRM; Dell Information Storage Associate - DCA-ISM; Veeam Backup and Recovery VMCA; Veritas Netbackup Admin and implementation; Azure Administrator; Cisco UCS Servers; Cisco MDS and Brocade SAN Switches - Zoning; Nutanix HCI NCP; Microsoft Server Certified Professional.
  • End User Compute -
  • Relevant certifications such as Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training and Certification (AZ-900); Microsoft 365 Certified - Teams Administrator Associate; AZ-103 - Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies; Microsoft Certified - Azure Virtual Desktop Specialty.
  • Networking -
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
  • Security -
  • Vendor certifications such as Azure Certified Solutions Architect / PCNSE / FCX / CCIE / CISSP / Automation certifications or equivalent preferred.
  • Cloud Security certifications and certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
  • Certifications relevant to the services provided (certifications carry additional weightage) - Terraform; Azure; Sentinel.
  • EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365; Power BI Administration; Scripting (PowerShell); ZTNA.


Required Experience:

  • Extended work experience in technical implementation engineering technologies such as Networking, Data Centre, Security, Customer Experience, Collaboration and/or End User Compute etc.
  • Extended experience engaging with clients and conducting presentations.
  • Extended report writing experience.
  • Extended experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
  • Extended experience in diagnosis and troubleshooting.
  • Required Experience (specific to Collaboration) -
  • Extended experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
  • Extended experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
  • Extended experience with Border Element, media resources, SRST/SRSV.
  • Extended experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering.
  • Extended experience with design and implementation for UC environment.
  • Extended experience with CME/CUE.
  • Extended experience in dial plan designs and implementation.
  • Extended experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark.
  • Extended experience with Cisco TelePresence video solutions.
  • Extended experience with Cisco audio and video conferencing solutions.
  • Extended extensive Experience with Webex Calling and Webex Contact Centre solutions.
  • Extended experience with voice carrier systems i.e. Openserv, Neotel, Vodacom, MTN, Experience with multi-cluster call manager environments.
  • Extended ARC and Call Cabinet expertise is advantageous.
  • Required Experience (specific to Networking) -
  • Extended work experience in technical implementation engineering, specific to Networking technologies.
  • Extended experience engaging with clients and conducting presentations.
  • Extended report writing experience.
  • Extended experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
  • Extended experience in diagnosis and troubleshooting.
  • Required Experience (specific to Security) -
  • Extended experience in SOC Analysis Operations.
  • Extended experience in SIEM usage for investigations.
  • Extended experience in Azure or AWS or GCP.
  • Extended experience in Security technologies like Firewall, IPS, IDS, Proxy etc.
  • Extended experience in technical support to clients.
  • Extended experience in handling security incidents end to end.
  • Extended knowledge in security concepts and application of those concepts.
  • Extended experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
  • Extended experience in log collection mechanism such as Syslog, Log file, DB API.
  • Extended experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
  • Extended experience in ETL concepts, data processing at scale and data stream pipelines through Terraform.
  • Extended experience in cloud services on at least one of the following providers - AWS, Azure, GCP.
  • Extended experience in web service protocols and frameworks for high-availability, low-latency, resiliency, and auto-scaling.
  • Extended experience in any of the following - Java, Python, TypeScript, JavaScript, R, .NET, PowerShell.
  • Extended experience in usage of source control systems, Git and CI/CD pipelines using Terraform.
  • Extended experience in sound practices on securing data and systems by applying appropriate authentication and authorization controls.
  • Extended experience in scripting languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.