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Senior Customer Operations and Logistics Specialist

vor 2 Monaten

Brisbane, Österreich GE Healthcare Vollzeit

Job Description Summary

We are seeking an experienced customer operations and logistics specialist to join our close-knit, high-trust team in GE HealthCare’s pharmaceutical division. The position is responsible for driving a first-class customer experience through continual improvement of our operations, logistics, and customer services processes.

The role is full-time, and can be based at any of our primary office locations in East-Coast Australia or New Zealand (Mascot, NSW; Hawthorn, VIC; Fortitude Valley, QLD; Auckland CBD, NZ). Hybrid working arrangements (part-office, part-remote) are available.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

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Job Description

Essential Responsibilities

Operations:

  • Identify and lead continuous improvement initiatives to maximise operational efficiency and customer satisfaction.

  • Manage customer database and pricing maintenance (SAP), ensuring accurate and up-to-date information, and that correct pricing is applied across all transactions.

  • Build strong internal working relationships as the primary interface between commercial, customer service, quality assurance, and supply chain teams.

  • Balance operational continuity with financial performance by managing customer credit limits and resolution of late payments.

Logistics management:

  • Lead the relationship with our 3rd-party logistics providers, including budgetary management and implementation of operational improvements.

  • Responsible for inventory ownership, working with 3rd-party warehouses to identify and resolve any issues, ensuring that routine operations run smoothly.

Customer engagement and reporting:

  • Evaluate sales and operational data to extract key performance measures.

  • Drive engagement at our key accounts by routinely reporting on these KPIs and related commercial insights.

Customer service:

  • Accurately and efficiently process customer orders and enquiries.

  • Resolve customer issues and complaints promptly, maintaining a high level of customer satisfaction.

  • Work seamlessly with our customer service team to provide a consistently high and unwavering level of support to our customers.

Qualifications / Requirements

  • A minimum of 5 years of experience in senior-level customer service, operations, or logistics.

  • Previous customer-facing experience in the pharmaceutical or medical device industry.

  • ERP system proficiency (SAP highly preferred) in order management, customer master data, and inventory management.

  • MS Excel: proficiency in analysis and visualisation of multi-source data.

  • Experience in identification and execution of continuous improvement opportunities.

Desired Characteristics

  • Excellent attention to detail.

  • An empathic approach to customer service and communication.

  • The ability to instinctively prioritise work, and to hold focus across both short-term execution and medium-term responsibilities.

  • A calm and analytical approach to problem solving.

  • A desire to work as part of a close-knit team, contributing to a positive team culture and fun work environment.

  • Act with professionalism, empathy, and integrity at all times.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

  • Flexible working options and flexible hours

  • Competitive salary

  • 5 weeks leave (ask about "take 5")

  • Generous leave & family policies

  • Long term career opportunities (locally and globally)

  • Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping) *This was recently rated as one of our employees favourite benefits

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

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