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General Manager – Operations
vor 1 Monat
General/Business Unit Manager (CEO & General Management)
Full time
Add expected salary to your profile for insights
Sunnybank Rugby Union Club Ltd (and our affiliated entities SCSC and SunPAC) is a multi-industry (Licensed Club, Sport and Live Performance) not-for-profit business with over 30,000 members delivering our guests, players and stakeholders positive and engaging experiences. Our diverse Teams are committed to creating environments that truly value our guests / players and the contributions of every Team Member.
We are currently at the onset of the next exciting stage of our growth / refurbishment / transformational journey in creating a precinct that brings together brands, customers, employees, players and stakeholders to enjoy new / elevated experiences.
About the role
Reporting to the Board and as a key role on the SLT, the GM – Operations is a significant leadership position that is accountable for driving and delivering the Operations strategies, plans and results across Financial, People, Compliance and Culture. Leading a team of ~ 90 employees across our Licensed operations including 4 F & B outlets, Gaming (250 EGM’s) and Functions & Events the role will execute strategic and operational initiatives to drive revenue, control costs, achieve budget, meet all relevant compliance requirements, optimise people capabilities and foster cultural initiatives to attract and meet the needs of all teams and customers.
Working in a collaborative partnership with the SLT and supported by Shared Services, this key leadership role will drive growth, innovation and continuous improvement across all Licensed premises.Building on strong foundations and community connections, the role will identify and develop the future plans / opportunities.
About you
- As a minimum, undergraduate qualifications in Business with tertiary qualifications in Hospitality, Operations / Marketing, Management, Commercial or similar. Post graduate or professional qualifications and /or comparative strong work experiences will be highly regarded
- Demonstrated leadership experiences with accountability for executing strategies / plans to drive (and achieve) financial results, building and aligning teams, uplifting people capabilities, delivery of continuous operational improvement processes in highly regulated environments that have delivered sustainable stakeholder value and creation of new markets
- Ideally, 10 + years senior leadership experiences within clubs, hospitality, hotels or service-related industries
- Experience reporting to a board or executive committee, with a demonstrated ability to present comprehensive operational and financial reports.
- Strong financial management experiences, including budget planning, cash flow management, and profit and loss oversight.
- Demonstrated experiences in risk management, facilities management and ensuring compliance with health, safety, and licensing regulations.
- Ability to develop / deliver high level strategy / operational platforms and results
- High proficiency in Microsoft Office / digital platforms and operational systems to streamline workflows
- Application of analytics / metrics / data insights and P & L’s in high level decision making
- An eye for detail combined with excellent written communication skills
- A forward thinker with natural curiosity to understand all operations and the ability to innovate and modernise for emerging customer bases
- Highly developed people, communication, customer service and problem-solving skills
- Natural abilities to influence and proactively foster relationships internally and externally
- A collaborative operator with the ability to work with cross functional teams / all organisational levels to build and align strategy / deliverables
- Ability to adapt to rapidly changing consumer environments with high levels of accountability and agility
- In-depth understanding of business planning and commercial awareness
- High standard of personal presentation
This is truly an exciting opportunity for an experienced Operations Leader who is passionate about delivering outcomes through providing visual leadership and high-quality experiences for both customers and our people.
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- Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Operations General Manager? How many years of people management experience do you have? What's your expected annual base salary?
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