Senior Portfolio Manager

vor 2 Wochen

Wien, Wien, Österreich at Vollzeit

Enjoy Access to Accor Hotels Global Staff Benefits

FV by Peppers in the heart of Brisbane's vibrant entertainment precinct, Fortitude Valley comprises of one and two bedroom apartments, a uniquely heated u-shaped skyline pool, cinema, state of the art gym, yoga retreat and tropical outdoor lounge area for guests to experience. You will never run out of things to do on your days off in Brisbane. Hike to hidden waterfalls, savour culinary experiences at restaurants and rooftop bars or engage your senses in captivating art exhibitions and live theatre performances.

Realty and Asset Management is a unique owner focussed department within Accor Apartments and Realty, overseeing the negotiation and management of all agreements in place with Owners, Body Corporates and Owners Associations in the Accor Apartments and Realty portfolio.

Purpose

As the Senior Portfolio Manager, you will report directly to the General Manager with a dotted line to the Director of Owner Experience, Asset Management. In this role, based at FV by Peppers in Fortitude Valley, you will oversee a substantial team managing the rental portfolio for FV by Peppers and Brisbane CBD, encompassing over 800 properties in a highly competitive market.

Primary Responsibilities

  • Coordinating updates to QLD Residential Tenancy Legislation
  • Implementing best practices across the business
  • Managing escalated complaints and formal responses to the RTA, QCAT, Legal, and OFT
  • Recruitment for Property Management Teams & act as a mentor, offering guidance to nurture the growth of property management team members
  • Diligently uphold compliance with legislative and licensing prerequisites
  • Deliver comprehensive end-of-month financial reports, covering revenue, expenses, payroll, arrears, and vacancy rates
  • Craft and execute strategies for enhancing customer acquisition and retention to drive success

Skills and Experience

  • Experience working with QCAT
  • Established history of enhancing conversion and retention rates
  • Outstanding communication and interpersonal abilities
  • Proficient in using RP Data or Price Finder CMA software & confident with Microsoft Office applications, including Word, Excel, and Outlook
  • Experience using Console Cloud or other Property Management Software is beneficial
  • Competence in managing Residential Tenancy Disputes, including handling insurance claims, lodgement procedures, and representing cases at the Administrative Tribunal, as required by the specific state's regulations

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

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