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Communication Solution Specialist:in Bei A1

vor 4 Monaten


Wien Bezirk Leopoldstadt W, Österreich Adecco Vollzeit
Als Specialist:in im Team Communication Solutions bist du Single Point of Contact für Störungen und standardisierten Aufträge aller Kunden die mit Kommunikationslösungen der A1 arbeiten und bildest die Schnittstelle zu internen und externen Leistungspartnern.

Durch ein effizientes Service Request
- und Incident-Management mit Rotationsprinzip stellst du eine hohe Remote-Lösungsquote, eine kurze Warte
- und Lösungszeit und ein zeitnahes Kundeninformationsmanagement sicher. Du übernimmst die End-to-End Verantwortung für alle Service Requests
- und Incidents aus Kunden-/Service-Sicht (Ticketowner).

**DEIN NEUER JOB**
? Aufnahmen und Bearbeitung von Supportanfragen in deutscher und englischer Sprache

? Qualifizierte Problemanalyse und -behebung

? Zusammenarbeit mit technischen Spezialisten in verschiedenen Bereichen

? Anwenderunterstützung

? Mitwirkung in der Gestaltung von Prozessen

? Selbständiges Studium der laufend erweiterten Services
- Technische Ausbildung und/oder Erfahrung in der technischen Kundenbetreuung
- Gute Kenntnisse der Standardsoftware Excel, Word, PowerPoint und Outlook
- Exzellente Deutsch und gute Englisch Kenntnisse in Wort und Schrift
- Überstundenbereitschaft bzw. Bereitschaft zu kurzfristigen Dienstplanänderungen wäre von Vorteil

Für diese Stelle in Vollzeit erhältst du eine marktkonforme Bezahlung. Das Monatsgehalt startet bei mindestens 2.752,24€ brutto und wird je nach Qualifikation und Vorerfahrung erhöht.

**Dienstort**: 1020 Wien / Home Office

**Dienstzeiten**: Flexibel 0-24h (Mitarbeiter ist für einen Springerdienst geplant. Grundsätzlich Tagdienste von Montag bis Freitag in der Zeit von 6-18h, bei Ausfällen kann es auch zu Nacht und Wochenenddiensten kommen.

**Verfügbarkeit**: ab sofort

Haben wir deine Interesse geweckt? Dann bewirb dich sehr gerne bei uns

ab €2.752,24