Technical Customer Success and Customer Delivery
vor 7 Monaten
A1 Digital makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses. A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are already working with the technologies of tomorrow today. This is a path we can only take together - join in
**Your tasks:
- You are managing the service delivery, change and support process for M2M/IOT solutions together with customers,
partners and suppliers along the value chain.
- You are working with/on a high-performance IoT-platform based on different technologies and protocols.
- You are tracking the inventory management and handling order and delivery management for hardware components required for customer orders (e.g. routers, data-loggers, telematics sensors, SIM cards/chips, etc.).
- You are part of an expert team with different focus topics (Networks, Devices, IOT Platform, Application Test, Sim Management,..).
- You are tasked with the provisioning and configuration of IT-infrastructure and network elements (e.g. device management, server configuration, IP planning, routing, firewall configuration, etc.).
- You are supporting and training the customer service teams for new offerings and after-sales customer care, incident handling, troubleshooting and release and outage management.
Majority of time in Home/Remote Working possible.
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**Our requirements**:
- Technical Background and Understanding of Data Networks and Telecommunication Technologies with focus on Mobility and IOT Technologies.
- Knowledge about Internet, Cloud and Wireless Communication Technologies, Experience in Customer interaction.
- Eagerness and innate curiosity to analyze, diagnose and solve technical problems together with customer.
- Ability to understand and to translate customer needs and challenges for technicians, product managers and sales.
- Fluency in English and German required.
**Your personality**:
- “Customer comes first” attitude. Performance driven team-player with ability to deliver under high time pressure.
- Eager to challenge the status-quo, admit mistakes to learn and to improve to the benefit of our customers.
- Appreciates innovative new challenges with constantly evolving technologies and platforms.
- There are many possibilities to develop in our company
- Seize the chance, evolve and use the possibility to make your career
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**What we offer**:
- Flexible working hours, mobile working.
- Autonomous working conditions with a lot of freedom to create.
- Modern working atmosphere and centrally located office with great public transport connection.
- Constant learning with many possibilities and offers.
- Paid lunch break and cantina, extra holidays, employee rates and many further discounts.
Team events as well as trainings and further education.
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The minimum annual gross salary for this position according to the current collective agreement is EUR 41.563,76. The actual annual salary depends on your skills and experience.
We at A1 Digital set ourselves the goal of increasing the proportion of women throughout the company. We are therefore pleased about the interest of women in the advertised position and especially invite women to apply.
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