Solution Experience Lead

vor 2 Wochen

Wien, Wien, Österreich Dynatrace Vollzeit
We are looking specifically a Solution Experience Lead for our Solution Dynatrace Hub.

  • In this leadership role, you lead and shape our solutions experience for realizing customer value Drive the solution experience for a productled software company for its major product areas
  • Develop and implement strategies to ensure an outstanding endtoend solution experience to increase the customers' value and drive business results
- and user-centric thinking to define target audience, use cases, needs, and pain points

  • Act as champion and voice of the customer in collaborating with design and engineering to "WOW" the customer through simplicity, automation, and scale
  • Collaborate with internal stakeholders & departments (UX, PM, Engineering and the leadership team) to define and lead endtoend customer journeys and workflows
  • Conduct customer and user qualitative and quantitative research to validate hypotheses
  • Identify opportunities to improve inproduct experiences to support growth initiatives for upselling and crossselling within and across solutions, collaborating with growth and gotomarket product managers

Qualifications:

  • You have 7+ years of equivalent product management experience in a software product environment
  • You have more than 5+ years' experience in a leadership function and understands how to lead and drive visions and strategyies in an international environment
  • You have strong knowledge of UX/CX including customer journeys, personas, use case development, market, business, and competitive analysis
  • Ability to bring market and business understanding into the product to deliver differentiated value for customers and prospects, that are aligned with Dynatrace's goals and strategy
  • Strong interest and understanding of technical topics such as Software Intelligence, Cloud Technologies, Artificial Intelligence, Application Security, SaaS Software,...
  • High drive, ability to streamline conflicting interests, flexibility, and a dynamic mindset
  • You got plenty of experience successfully collaborating with multidisciplinary teams of product managers, engineers, designers, and other business stakeholders in a software product company

Additional Information:

What's in it for you?

  • A
    oneproduct software company creating real value for the largest enterprises and millions of end customers globally, striving for
    a world where software works perfectly
:

  • Working with the
    latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • Working models that offer you the flexibility you need, r
    anging from full remote options to hybrid ones combining home and inoffice work.
  • A team that thinks outside the box, welcomes unconventional ideas, and
    pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and
    allows you to grow
:

  • A globally unique and
    tailormade career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A
    truly international mindset with Dynatracers from different countries & cultures all over the world, and
    English as the corporate language that connects us all
  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and rewards

  • We offer attractive compensation packages and stock purchase options with
    numerous benefits and advantages
:

  • Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is €80 000 gross per year based on fulltime employment. We offer a
    higher salary in line with qualifications and experience.

Discover more perks & benefits:

Company Description:

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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