Telecommunications Assistant

vor 2 Wochen

Wien, Wien, Österreich United Nations Vollzeit

This position is located in Service Design and Provisioning Team (SDP), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna /United Nations Office on Drugs and Crime (UNOV/UNODC), in Vienna, Austria.

The incumbent will work under the direct supervision of the Information Technology Assistant, leading the Service Design and Provisioning Team (SDP) and under the overall supervision to the Service Delivery Officer in the Office of the Chief, ITS.


Responsibilities:

Within assigned authority, the Telecommunications Assistant will be responsible for the following specific duties:

  • Support the video conferencing through IP, VTC meetings and other Web based platforms like Webex, Teams and GoToMeeting. Support mobile and billing related activities of the Service Design and Provisioning Team by working closely with colleagues and the Supervisor/Team Leader.
  • Assist with conference operations and cooperate with the technical support staff of the Buildings Management Service and other external service providers as well as colleagues in the various ITS units. Liaise and coordinate with UNOV/UNODC as well as other UN entities in Vienna and other UN locations, around the world, on participation, date, time and technical information of video conferences.
  • Perform tasks related to SDP Team like scheduling service requests, equipment replacement, equipment installation/deinstallation, software installation, LAN connection, returns to stock, site surveys, etc.
  • Contact remote technician for exchange of technical information for connection of video conference calls. Monitor various databases for the correct dissemination of all the information necessary for a video conference.
  • Carry out test connections to evaluate equipment compatibility and resolve connection difficulties. Research and update IT equipment software and hardware. Conduct research on improved methods of single and multiple site connections through domestic and foreign services.
  • Coordinate with UNODC IT technicians to connect with remote site over IP (Internet). During the video conference, operate equipment and computer software, and correct any connection difficulties immediately.
  • Coordinate with Buildings Management Service (BMS) conference technicians for moving, installing, and testing of IT equipment in Board Rooms or other locations.
  • Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
  • Assist with visualizations and updating information material such as web pages or brochures.
  • Assist colleagues as a backup in IP Phones support and configuration.
  • Perform tasks which are upcoming in the SDP Team, like Clearances, Web accounts, check the databases and make sure that the mobile phone has been returned and/or the private telephone has been deleted.
  • Perform other workrelated duties as required.
Competencies

Communication:

Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.


Teamwork:

Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education
High school diploma or equivalent is required.

Job - Specific Qualification

Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

Work Experience
A minimum of five years of experience in information technology, customer service/communication services related tasks is required.

Work experience or training in delivering PC/laptop support Tier 2 services is required.

Work experience within the United Nations system or similar international organization is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English, is required. Fluency of the local language, German, is desirable. Knowledge of another official United Nations language is an advantage.

Assessment

Special Notice

While this temporary assignment ma

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