Helpdesk Specialist
vor 2 Wochen
We are developing market-leading turnkey wagering solutions for the modern sports betting industry, covering all sectors and distribution channels from retail to online products.
Job Description:
- Be part of our global IT team and participate in global company wide projects
- Provide tier 12 support for end users on local and remote sites
- Work with ticketing system
- Track and keep IT assets inventory uptodate
- Installation, administration, maintenance and troubleshooting of windows/mac and mobile devices
- Troubleshoot network issues
- Contribute to corporate IT wiki portal
Qualifications:
Professional Requirements
- Basic knowledge of Windows 10, 12 years of experience is an advantage
- Good understanding of Windows based client environments (Active Directory, SCCM installations, etc.)
- Practical knowledge of Computer Hardware and maintenance
- Basic understanding of office network environment (TCP/IP, wireless, VPN networks)
- Willingness to contribute Documentation, Knowledgebase
- Knowledge of MacOS / Linux operating systems advantage
- Knowledge and experience in cloud solutions (Office365, Azure) advantage
Interpersonal Skills
- Excellent communication skills, verbal and written
- Excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly
- Ability to prioritize tasks and maintain/improve SLA
- Selflearner, ability to learn and adopt new technologies
- Selfmotivated, cando attitude
- Customer oriented
- Ability and willingness to grow in the IT field
- Ability to take responsibilities
What we offer:
- A pleasant and friendly work environment in a growing and dynamic company, operating on an international level
- Challenging tasks with innovative products
- Ongoing professional trainings on own initiative
- Minimum monthly salary pursuant to CBA is EUR 2.854 gross (ST1/entry level)
- Of course, remuneration can be well above the stated minimum, depending on qualification and experience
Benefits:
- Flexible working hours
- Continous training & development opportunities
- Regular team events and participation in sports events
- No dress code
- Cooperative atmosphere with a friendly work environment
- Excellent connections to the public transportation system, as well as subsidised underground parking spaces
- Meal vouchers
- Free coffee, fresh fruits and other snacks
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