Helpdesk Specialist

Company Description

We are developing market-leading turnkey wagering solutions for the modern sports betting industry, covering all sectors and distribution channels from retail to online products. Our 600 employees based in Vienna, Bremen, London, Malmö, Nicosia and Sofia build the foundation of our success and YOU can become part of it

**Job Description**:

- Be part of our global IT team and participate in global company wide projects
- Provide tier 1-2 support for end users on local and remote sites
- Work with ticketing system
- Track and keep IT assets inventory up-to-date
- Installation, administration, maintenance and troubleshooting of windows/mac and mobile devices
- Troubleshoot network issues
- Contribute to corporate IT wiki portal

**Qualifications**:
**Professional Requirements**
- Basic knowledge of Windows 10, 1-2 years of experience is an advantage
- Good understanding of Windows based client environments (Active Directory, SCCM installations, etc.)
- Practical knowledge of Computer Hardware and maintenance
- Basic understanding of office network environment (TCP/IP, wireless, VPN networks)
- Willingness to contribute Documentation, Knowledgebase
- Knowledge of MacOS / Linux operating systems - advantage

**Interpersonal Skills**
- Excellent communication skills, verbal and written
- Excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly
- Ability to prioritize tasks and maintain/improve SLA
- Self-learner, ability to learn and adopt new technologies
- Self-motivated, can-do attitude
- Customer oriented
- Ability and willingness to grow in the IT field
- Ability to take responsibilities

Additional Information
**What we offer**:

- A pleasant and friendly work environment in a growing and dynamic company, operating on an international level
- Challenging tasks with innovative products
- Hybrid work: on-site office days in Vienna office required
- Ongoing professional trainings on own initiative
- Minimum monthly salary pursuant to CBA is EUR 2.854 gross (ST1/entry level)
- Of course, remuneration can be well above the stated minimum, depending on qualification and experience

**Benefits**:

- Flexible working hours
- Continous training & development opportunities
- Regular team events and participation in sports events
- No dress code
- Cooperative atmosphere with a friendly work environment
- Excellent connections to the public transportation system, as well as subsidised underground parking spaces
- Meal vouchers
- Free coffee, fresh fruits and other snacks