User Support Specialist

vor 6 Monaten


Wien, Österreich Software Spinner GmbH Vollzeit

**Your mission**:
Imagine a world where tax preparation is seamless and stress-free for expatriates. That's the future we envision. To turn this vision into reality, we seek exceptional individuals like you to join our team. We value creative thinkers, proactive doers, and innovative problem-solvers who embrace challenges and thrive in a diverse and ever-evolving environment. At MyExpatTaxes, we foster a culture of collaboration, self-initiative, and continuous learning. We encourage you to think outside the box, leverage data-driven insights, experiment with new ideas, and contribute your unique perspective.

You’ll be directly responsible to respond to our customer inquiries. Your daily responsibilities will be guided by these aspects:

- Answer customer's inquiries to help them file their tax returns
- Work with the team of tax professionals to highlight cases or actions for them
- Keep customers updated on the status of their tax returns
- Forward technical issues to Engineering
- Assist customers who are struggling to navigate the app

**Your profile**:
Hard requirements:

- English B2 minimum (company language is English)
- Willingness to learn new things
- Strong communication skills both verbal and written
- Excellent interpersonal and customer service skills
- Bachelor's degree or experience in accounting or related field
- Ability to prioritize and manage time efficiently
- Strong analytical and problem-solving skills
- You're focused on winning the customer, not the argument

Ideal skills:

- C1+ English level
- You have between 1 and 3 years of experience in end-user support for software products
- You have a knack for math and financials
- You know how taxes work
- We’re using Freshdesk as our helpdesk too, so bonus points if you know it

Ми з нетерпінням чекаємо заяв від українських біженців.

**Why us?**:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, or age. We respect that family always comes first and you will find us willing to accommodate your schedule. We care for our employees and for our customers.

Our core values revolve around delivering freedom and responsibility to our team members. We provide a supportive work environment where you have the autonomy to shape your role and make a meaningful impact. There is no one-size-fits-all approach here. We value your expertise and encourage you to bring your flair. Join us at MyExpatTaxes, and together, we can revolutionize the way expatriates navigate their tax obligations while embracing the exciting opportunities of living abroad. Learn more about our services and join our passionate team today.

We offer you a competitive compensation plus these benefits:

- Flexible working hours (Flexitime) and the freedom to regularly work from home or our great office
- Free snacks and beverages in the office
- Regular team events
- A modern office environment which fits our innovative mindset and enables us to collaborate with our diverse team
- Mental health counselling and tips from NiloHealth
- Monthly Wellness Budget
- Home Office set up budget
- 25 vacation days annually, plus local holidays
- Additional day off for your birthday

**About us**:
MyExpatTaxes, a project of Software Spinner GmbH, is a global software company established to provide comprehensive tax solutions for Americans residing outside the United States. Since our inception, we have assembled a diverse team of tax professionals, developers, service employees, and marketers from around the world who are passionate about simplifying the complex tax process for Americans living and working abroad. Headquartered in the world’s “Most Liveable City” of Vienna, Austria, with satellite employees across continents, we are dedicated to serving the international community.



  • Wien, Wien, Österreich Magna Vollzeit

    Job DescriptionWe are seeking a skilled Enterprise User Experience Support Specialist to join our Magna IT Austria team in Vienna. As an essential member of our global support team, you will be responsible for delivering top-notch technical assistance to our internal customers across various IT matters.Role SummaryThis role involves providing first- and...


  • Wien, Wien, Österreich 5ife GmbH Vollzeit

    Company Overview5ife GmbH is an international start-up and Europe's largest gaming payment provider based in Vienna. We are a team of passionate individuals who share a vision to revolutionize the banking app industry.We believe that innovation starts with people, and we are looking for talented UX designers who can help us shape the future of our...

  • Software Engineer

    vor 3 Wochen


    Wien, Wien, Österreich Dedalus Healthcare GesmbH Vollzeit

    We are Dedalus HealthCare, a leading provider of healthcare software solutions in Europe and one of the world's largest companies. We offer an exciting opportunity for a Software Engineer - End User Support to join our team in Vienna.Job DescriptionThe successful candidate will be responsible for managing end-user requests by providing necessary services or...

  • User Services Specialist

    vor 6 Monaten


    Wien, Österreich KPMG Vollzeit

    Wien- ab sofort- all genders**#teamKPMG: Persönlichkeiten, die mit Leidenschaft, Innovation und Weitblick die Zukunft nachhaltig mitgestalten!** Mit Ihrem Know-how und Einsatz (auch im Journaldienst der Support Zeiten zwischen 7:30 bis 18 Uhr sowie bei Rufbereitschaft innerhalb des Teams) starten Sie ab sofort am Standort **Wien**...

  • Systems Engineer

    vor 1 Monat


    Wien, Österreich iTEC Informationssysteme AG Vollzeit € 4.000 - € 4.980

    Über uns Wir sind Experten für die Rekrutierung und Bereitstellung hochqualifizierter IT-Arbeitskräfte und einer der führenden IT-Personalberater auf dem österreichischen IT-Markt. Die bedeutendsten Telekommunikationsanbieter vertrauen seit Jahren auf unser großes IT-Expertenteam und unser branchenspezifisches Know-how. Die Position Systems Engineer -...

  • Support Specialist

    vor 7 Monaten


    Wien, Österreich Tricentis Vollzeit

    Du begeisterst dich für Kundenkommunikation und direkter, professioneller Kundensupport sind deine Leidenschaft? Konstant hohe Qualität und zufriedene Kunden sind deine höchste Priorität? Dann ist hier deine Chance in unserem Support mitzuwirken! Als Support Specialist in unserem internationalen Team erwartet dich: - Du bist die erste Ansprechperson...

  • Desktop Support

    vor 6 Monaten


    Wien, Österreich Sybex Support Services LLC Vollzeit

    Exp: 3+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...

  • Systems Engineer

    vor 1 Monat


    Wien, Österreich iTEC Informationssysteme AG Vollzeit € 4.000

    Über uns Wir sind Experten für die Rekrutierung und Bereitstellung hochqualifizierter IT-Arbeitskräfte und einer der führenden IT-Personalberater auf dem österreichischen IT-Markt. Die bedeutendsten Telekommunikationsanbieter vertrauen seit Jahren auf unser großes IT-Expertenteam und unser branchenspezifisches Know-how. Die Position Systems Engineer -...

  • Systems Engineer

    vor 1 Monat


    Wien, Österreich iTEC Informationssysteme AG Vollzeit € 4.000 - € 4.980

    Über uns Wir sind Experten für die Rekrutierung und Bereitstellung hochqualifizierter IT-Arbeitskräfte und einer der führenden IT-Personalberater auf dem österreichischen IT-Markt. Die bedeutendsten Telekommunikationsanbieter vertrauen seit Jahren auf unser großes IT-Expertenteam und unser branchenspezifisches Know-how. Die Position Systems Engineer -...


  • Wien, Wien, Österreich DS Smith Vollzeit

    About the RoleWe are seeking an experienced Application Support Specialist to join our team at DS Smith. The successful candidate will be responsible for providing expert-level support for our Kiwiplan Enterprise Sales Processing (ESP-Sales) system, as well as other related software systems.Key ResponsibilitiesPlanning, implementation, testing, optimization,...


  • Wien, Wien, Österreich DS Smith Vollzeit

    Overview:We are seeking a highly skilled Kiwiplan Software Support Specialist to join our team at DS Smith. In this role, you will be responsible for planning, implementation, testing, optimization, and ensuring the operation of various software systems within Kiwiplan.Key Responsibilities:Kiwiplan Enterprise Sales Processing (ESP-Sales)Quote Management...


  • Wien, Wien, Österreich 5ife GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Senior UX Designer to join our team at 5ife GmbH. As a key member of our design team, you will be responsible for the development of mobile applications, creation of digital design elements, and ensuring that our user interface design meets the highest standards.Your primary focus will be on project-oriented...


  • Wien, Wien, Österreich DS Smith Vollzeit

    Job Summary:We are seeking an experienced Application Support Specialist to join our team at DS Smith. The successful candidate will be responsible for providing technical support and guidance to our users, ensuring the smooth operation of our Kiwiplan software systems.Key Responsibilities:Planning, implementation, testing, optimization, and ensuring the...


  • Wien, Österreich Tricentis Vollzeit

    Du begeisterst dich für Kundenkommunikation und liebst es an der Herausforderung zu wachsen? Hohe Qualität und zufriedene Kunden sind dir ein wichtiges Anliegen? Dann ist hier deine Chance in unserem Supportteam mitzuwirken! Als Support Specialist in unserem internationalen Team erwartet dich: - Du bist die erste Ansprechperson für Userinnen und User...


  • Wien, Österreich Linear International LTD Vollzeit

    **Overview**:The On Site Support Specialist, a crucial member of our support team, plays a vital role in resolving incidents and requests related to On Site support. This role involves working closely with the customer's Service Desk, local representatives, and End Client's teams to ensure efficient support and maintenance of hardware and software. The On...


  • Wien, Österreich Tricentis Vollzeit

    Du begeisterst dich für Kundenkommunikation und liebst es an der Herausforderung zu wachsen? Hohe Qualität und zufriedene Kunden sind dir ein wichtiges Anliegen? Dann ist hier deine Chance in unserem Supportteam mitzuwirken! Als Support Specialist in unserem internationalen Team erwartet dich: - Du bist die erste Ansprechperson für Userinnen und User...


  • Wien, Österreich ISG Personalmanagement GmbH Vollzeit € 66.000

    Teamleiter (m/w/d) IT User Support APPLY Unser Kunde ist ein bestens etabliertes und sicheres österreichisches Unternehmen und ein Big Player in der Infrastruktur Branche. In dieser Rolle führst du organisatorisch, fachlich und personell ein standortübergreifendes Team, das für die Betreuung der Office IT, der Besprechungsräume, der...


  • Wien, Österreich ISG Personalmanagement GmbH Vollzeit € 66.000

    Teamleiter (m/w/d) IT User Support APPLY Unser Kunde ist ein bestens etabliertes und sicheres österreichisches Unternehmen und ein Big Player in der Infrastruktur Branche. In dieser Rolle führst du organisatorisch, fachlich und personell ein standortübergreifendes Team, das für die Betreuung der Office IT, der Besprechungsräume, der...


  • Wien, Wien, Österreich Dedalus Vollzeit

    About the RoleWe are seeking a skilled User Experience Writer to join our team at Dedalus HealthCare GmbH. As a UX Writer, you will play a critical role in shaping the user experience of our healthcare information system.Key ResponsibilitiesDevelop clear, concise and consistent micro-copy for user interfaces, including buttons, menus, dialogue boxes and help...

  • Customer Operations

    vor 6 Monaten


    Wien, Österreich Fieldwire Vollzeit

    **Who are we looking for?** As a Customer Operations & Support Specialist, your objective is to ensure our customers get the most of Fieldwire by answering their questions about our platform, executing subscription orders and provisioning accounts in our back office and billing systems, and creating help content for our customer-facing knowledge base while...