Technical Support Specialist

vor 1 Monat


Wien, Österreich Tricentis Vollzeit

Du begeisterst dich für Kundenkommunikation und liebst es an der Herausforderung zu wachsen? Hohe Qualität und zufriedene Kunden sind dir ein wichtiges Anliegen?

Dann ist hier deine Chance in unserem Supportteam mitzuwirken

Als Support Specialist in unserem internationalen Team erwartet dich:

- Du bist die erste Ansprechperson für Userinnen und User unserer Produkte
- Selbständige Analyse, Reproduktion, Nachverfolgung und Lösungsfindung der indivduellen Anfragen
- Dokumentation der Lösungen in unserer Knowledgebase
- Enge Zusammenarbeit im Team und mit internen Fachabteilungen

Qualifikationen

Du bringst mit:

- Abgeschlossene technische Ausbildung (Lehre/HTL/FH/Universität)
- 1-2 Jahre Erfahrung im technischen Support oder in einer vergleichbaren technischen Rolle
- Ausgezeichnete Deutsch
- und Englischkenntnisse
- Technisches, analytisches Verständnis & Hands on Mentalität
- Eigenständigkeit, Belastbarkeit und Durchhaltevermögen
- Idealerweise erste Erfahrungen im Umgang mit SAP
- Grundkenntnisse in HTML, CSS, JavaScript, oder einer objektorientierten Programmiersprache sind ein Plus
- Erfahrungen mit relationalen Datenbanken wie MSSQL, DB2, Oracle, Postgres und MySQL sind von Vorteil
- Nice to have: Grundkenntnisse im Bereich Softwaretesting oder mit einem unserer Produkte

Unser Angebot

Das bieten wir:

- Sehr gute öffentliche Erreichbarkeit (U1) und Wiener Linien Jahreskarte
- Flexibles Arbeitszeitenmodell
- Möglichkeit im Homeoffice zu arbeiten (3 Tage/Woche)
- Fundierte Einschulung in ein abwechslungsreiches Aufgabengebiet
- Marktkonformes Fixgehalt plus Bonus
- Weiterbildungs
- und Aufstiegsmöglichkeiten innerhalb und außerhalb der Abteilung in einer zukunftsorientierten Branche
- Give Back: Möglichkeit zu 4 Tagen bezahltem Volunteer-Leave pro Jahr, um sich für wohltätige Projekte zu engagieren die dir wichtig sind
- Möglichkeit zum temporären Remote Working im In
- und Ausland
- Geniale Events sowie ein Freizeitbereich in einem modernen Büro mit Blick über die Wiener Skyline
- Gratis Snacks und Getränke in Form von Obst, Tee, Kaffee, etc..

Wir sind in Österreich gesetzlich verpflichtet, das Mindestgehalt anzugeben, welches laut IT-Kollektivvertrag für diese Position € 33.544;
- brutto pro Jahr beträgt. Unsere attraktiven Vergütungspakete orientieren sich an den aktuellen Marktgehältern und können daher deutlich über dem angegebenen Mindestgehalt liegen.

Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.

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