Technical Application Support Specialist
vor 6 Monaten
**Role and Responsibilities**
**Technical Application Support Specialist**
In this role you will support the product Flight Plan Manager which is used by customers around the globe. You will need your analysis, troubleshooting and diagnostics skills in our customer-centric, fast-paced environment to boost customer satisfaction.
**The role we are offering you**:
- Ensure consistent customer communication through different channels, including customer-facing interactions during high-severity situations.
- Interact with and support other technical and sales teams to provide the best solution for our customers.
- Work on shifts, including weekends.
- Customer focus - customer satisfaction and a solution are always our focus.
- Be a great team player by training and coaching team members and supporting colleagues where needed.
- Experience in a scripting language and/or writing SQL queries is a must.
- Profound written and verbal communication skills in English
- Experience in the airline industry or experience in a customer-facing role is a plus but not required.
**CAE offers**:
- An environment where your initiatives will be recognized and valued
- 6 weeks of annual leave
- Employee Assistance Program - the mission of this program is to strengthen employees’ mental and physical health and support them in mastering everyday challenges with a positive mindset.
- myClubs, which offers access to over 35 sports and 1000 sports venues across Austria.
- Job ticket - can be used in all buses, trams and underground lines in zone 100.
- Job bike - allows employees to lease their dream bike through CAE at a much lower price than when they would buy it in the shop
**About us**
CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.
**Flight Plan Manager **is a comprehensive flight planning solution used by 30+ customers, including some of the largest airlines in the world. The product combines complete data support services — notice to airmen (NOTAMS), weather, airport suitability and airspace restrictions — with real-time alerts. The 4-D cost optimization functionality, route, altitude, speed and time are analyzed to create an optimal flight path that accounts for fuel costs, CO2 emissions and delays. Flight Plan Manager is part of CAE's Flight Management product suite that consists of Flight Plan Manager, eFlight Manager, Flight Explorer and Operations Communication Manager, which is used by leading airlines worldwide.
LI-JK1
**Position Type**
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
**Equal Employment Opportunity**
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
-
Application Support Specialist
vor 6 Monaten
Wien, Österreich OneSpan VollzeitAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
Technical Support Professional
vor 3 Wochen
Wien, Wien, Österreich Kapsch TrafficCom VollzeitUnlock Your Potential as a Technical Support SpecialistKapsch TrafficCom is an Austrian technology leader that empowers intelligent mobility solutions. As a Junior Technical Support Engineer, you will be part of our team driving innovation in complex environments.Your Responsibilities:Provide 2nd level Application/System end-to-end support experience for...
-
Technical Support Specialist
vor 6 Monaten
Wien, Österreich OneSpan VollzeitAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
Application Support Specialist
vor 1 Monat
Wien, Wien, Österreich DS Smith VollzeitAbout the RoleWe are seeking an experienced Application Support Specialist to join our team at DS Smith. The successful candidate will be responsible for providing expert-level support for our Kiwiplan Enterprise Sales Processing (ESP-Sales) system, as well as other related software systems.Key ResponsibilitiesPlanning, implementation, testing, optimization,...
-
Technical Application Support Specialist
vor 6 Monaten
Wien, Österreich CAE Vollzeit**Role and Responsibilities** In this role you will support the product Flight Plan Manager which is used by customers around the globe. You will need your analysis, troubleshooting and diagnostics skills in our customer-centric, fast-paced environment to boost customer satisfaction. **Product Overview** Flight Plan Manager is a comprehensive flight...
-
Technical Application Support Specialist
vor 7 Monaten
Wien, Österreich CAE Vollzeit**Role and Responsibilities** In this role you will support the product Flight Plan Manager which is used by customers around the globe. You will need your analysis, troubleshooting and diagnostics skills in our customer-centric, fast-paced environment to boost customer satisfaction. **Product Overview** Flight Plan Manager is a comprehensive flight...
-
Technical Support Specialist
vor 4 Wochen
Wien, Wien, Österreich Philips VollzeitAt Philips, we believe that every human matters. As a Technical Support Specialist - Healthcare IT, you will play a crucial role in delivering quality healthcare to people around the world.About the RoleWe are seeking an experienced Technical Support Specialist - Healthcare IT to join our team. In this role, you will be responsible for resolving customer...
-
Global Technical Support Specialist
vor 3 Wochen
Wien, Wien, Österreich Philips VollzeitAbout the RoleWe are seeking an experienced Global Technical Support Specialist to join our team. This role will play a vital part in delivering excellent customer care and ensuring customers receive prompt and courteous support.Key ResponsibilitiesProvide technical support to over 200 customers on our Patient Care / Cardiology Informatics products in the...
-
Technical Support Specialist
vor 1 Monat
Wien, Wien, Österreich Philips VollzeitJob SummaryJob Title: Remote Service EngineerWe are seeking an experienced Remote Service Engineer to join our team at Philips. As a key member of our organization, you will play a crucial role in providing technical support to our customers, ensuring they receive the best possible service.Main ResponsibilitiesResponsible for qualifying customer calls for...
-
Technical Support Specialist for Database Solutions
vor 4 Wochen
Wien, Wien, Österreich SAP VollzeitWe're seeking a highly skilled Technical Support Specialist to join our team and provide exceptional support for SAP HANA database solutions. In this role, you'll be part of a globally distributed technical support organization, working closely with customers and colleagues to deliver top-notch service.SAP HANA is a cutting-edge, in-memory database that...
-
Technical Support Specialist
vor 4 Monaten
Wien, Österreich Wienerberger AG VollzeitAt wienerberger we are committed to a better future. With innovative and sustainable building materials, we strive to improve people's lives and create a world in which future generations have the same opportunities as we do today. Guided by trust, respect, passion and creativity, we shape a better future. - ** Our shared vision**: We improve people's...
-
Technical Support Specialist
vor 4 Wochen
Wien, Wien, Österreich Prewave GmbH VollzeitJob OverviewPrewave GmbH is a leading provider of AI-powered supply chain risk management solutions. We are seeking a skilled Technical Support Specialist to join our Information Technology team.This role involves providing technical assistance to users, setting up hardware and software applications, managing IT assets, and performing various ongoing...
-
Technical Support Specialist with German
vor 7 Monaten
Wien, Österreich Acronis VollzeitAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Specialist who is ready to join our mission in creating a #CyberFit future! **WHAT YOU'LL DO** - Provide...
-
Wien, Wien, Österreich SAP AG VollzeitAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team, providing expert technical support for SAP HANA Database. As a key member of our customer support organization, you will play a vital role in ensuring seamless interaction with our customers.The ideal candidate will possess strong technical skills, excellent problem-solving...
-
Wien, Wien, Österreich Bitmovin Inc VollzeitBitmovin Inc is a global leader in video streaming technology, providing innovative solutions to renowned brands worldwide. As a Technical Support Specialist for Video Technology, you will be the first point of contact for our clients, ensuring their success with our products.We value cognitive diversity and believe it's essential in creating representative,...
-
Technical Support Specialist
vor 7 Monaten
Wien, Österreich Tricentis VollzeitDu begeisterst dich für Kundenkommunikation und liebst es an der Herausforderung zu wachsen? Hohe Qualität und zufriedene Kunden sind dir ein wichtiges Anliegen? Dann ist hier deine Chance in unserem Supportteam mitzuwirken! Als Support Specialist in unserem internationalen Team erwartet dich: - Du bist die erste Ansprechperson für Userinnen und User...
-
Clinical Technical Specialist
vor 2 Monaten
Wien, Österreich Cochlear Ltd VollzeitCochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer...
-
Technical Systems Specialist
vor 1 Monat
Wien, Wien, Österreich Mag. Monika Kail VollzeitMag. Monika Kail is seeking a Technical Systems Specialist to join their team.Job Description:We are looking for a skilled and experienced individual to assist in managing and maintaining various systems and tools.Responsibilities:Maintenance of existing systems to ensure optimal performance and scalability.Identification and resolution of technical issues...
-
Technical Support Specialist
vor 4 Monaten
Wien, Österreich Tricentis VollzeitDu begeisterst dich für Kundenkommunikation und liebst es an der Herausforderung zu wachsen? Hohe Qualität und zufriedene Kunden sind dir ein wichtiges Anliegen? Dann ist hier deine Chance in unserem Supportteam mitzuwirken! Als Support Specialist in unserem internationalen Team erwartet dich: - Du bist die erste Ansprechperson für Userinnen und User...
-
Technical Service Specialist
vor 4 Wochen
Wien, Wien, Österreich Huawei Technologies Austria GmbH VollzeitAbout Huawei Technologies Austria GmbHWe are a leading global provider of ICT infrastructure and smart devices with solutions across four key domains: Telecom Networks, IT, Smart Devices, and Cloud Services.Our mission is to build a fully connected and intelligent world, serving 37 of the world's top 50 operators.We offer attractive salary packages,...