Application Specialist/product Implementation

vor 2 Wochen

Wien, Österreich BD Vollzeit

**Job Description Summary**:
**We are the makers of possible**:
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why join us?**:
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

**About the role**:
We have a fantastic opportunity as an Application Specialist/Implementation Specialist This role is based in Vienna and will be working in the MMS (Medication Management Solutions) business unit.

**Main responsibilities will include**:

- Build a workflow analysis, which delivers an understanding of the actual status versus the expected outcome of the customers expectation and objectives
- Create/ define an implementation design including training, process optimization, consultancy, and mentorship throughout the implementation until go-live
- Conduct customer training on the use of BD products/solutions
- Formulary build, clinical device configuration, user account role design, assist with interface validation (ADT, CPOE, Replenishment)
- Handles multiple projects simultaneously, prioritizes tasks based on organizational need and judgment, and handles working independently in remote office situations productively
- Demonstrates a working understanding of products, related technologies (hardware and software) and the Application process
- Independently executes assigned deliverables from the Application plan as performing all the necessary meetings with the customer, both on-site and remotely
- Works with the Project Management Office in coordinating and performing all the project phases including equipment/software installation and customers training
- Close collaboration cross-functional and cross-regional with product management, integration and server teams, R&D, Quality
- Works with Server Engineers to manage upgrades of existing installations
- 2nd and 3rd tier Application Support for our diverse Software and Hardware hospital and pharmacy product portfolio
- Demonstrates attention to detail when compiling and reporting information; reviews work to ensure that information aligns with quality standards
- Builds awareness of the change process and related tools and recognises the impact that change has on peers and self
- Communicates effectively with customers; listens to customers' needs and takes actions to meet them

**About you**:

- Product training experience preferred
- Implementation experience is a plus
- Technical/IT background
- Technical Project Documentation
- Ability to work independently as well as an effective team player with strong desire to deliver results
- Ability to optimally lead multiple tasks at a time, prioritise as necessary so that all clients receive the highest level of customer service. Must have clear, concise written and verbal communication skills
- Willingness to Travel up to 80% within Central Europe
- Driving License
- Fluency in German and English, other languages are a plus

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: AUT Vienna - Handelskai

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