Clinical Technical Specialist

vor 3 Monaten

Wien, Österreich Cochlear Ltd Vollzeit

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

Clinical Technical Specialist (Austria & Baltics)

About Us: At Cochlear, we are world leaders in implantable hearing solutions, offering cutting-edge technology that transforms lives. With our advanced cochlear implants and hearing solutions, we provide people with hearing loss the ability to hear and engage in their daily lives. Cochlear is committed to innovation, research, and excellence, ensuring that our products continue to change lives across the globe.

We are now seeking a Clinical Technical Specialist to join our Central and Eastern Europe (CEE) team. This role will be based in Austria (Home office) and cover Austria and the Baltics region, offering an exciting opportunity to contribute to improving people’s lives with world-class hearing solutions.

Your Profile:
We are looking for a highly motivated individual to join Cochlear starting on 01.01.2025. During the first six months, this position will be part-time (50%) to allow for a smooth onboarding process and training. From 01.07.2025, the role will become full-time (100%).

Bachelor’s degree or equivalent in Audiology, Engineering, or related fields (Master’s preferred).

Driving license is mandatory, as regular travel within Austria (up to 60%) and internationally (approx. 10%) is required.

Strong communication skills in both German and English.

Passion for customer care and building strong professional relationships.

Familiarity with public health services, hearing aids, and implantable hearing solutions.

Technical affinity: Comfortable troubleshooting technical issues, software programming, and fitting services.

Comfortable working in a fast-paced, dynamic environment.

Your Responsibilities:
As a Clinical Technical Specialist, you will:
Accountability 1:

- Provide Clinical and Technical Support to Patients, Clinical Professionals and Service Partners_

Keep all professionals informed and updated on new clinical or technical information and field issues.

Timely address complaints; forward them in accordance with the internal complaint reporting procedures, follow-up on results and feedback to professionals.

Address competitive issues in a professional and competent way.

Conduct on-site integrity testing at the request of professionals or when there is a suspected device failure, write reports for each integrity test and follow internal and legal reporting procedures to the competent authorities.

Back up Clinical Technical colleagues across the CEE region in case of need

Accountability 2:

- Clinical & Technical Customer Care_

Ensure close customer relationship by face-to-face clinic visits, actively participating and supporting symposia, congresses, and workshops. Thereby your support can include presentations and representing Cochlear at the booth.

Support the sales team by identifying potential business opportunities, ensuring that customer. feedback is communicated effectively.

Establish strong relationship with all professionals with the goal to increase Cochlear’s market share and increase sales.

Accountability 3:

- Train Clinical Professionals and Service Partners on Cochlear’s Products & _Services_

Provide trainings on Cochlear’s products and service offerings to clinic professionals and service partner on demand. This includes on-site introduction of new and established products (CI/Osia/Baha/Connected Care), training on intraoperative measurements, surgical procedure and fitting of the sound processors.

Introduce all new products upon product launch providing on-site trainings to clinics and service partners, installing new software as required or requested from the professional.

Deliver general presentations at public events (e.g. congresses, workshops, seminars) thereby learn how to present and train with impact.

Accountability 4:

- Continued Professional Growth_

Complete Cochlear’s learning pathway for field staff within the first year comprising different classroom trainings including product, clinical-technical and surgical trainings on CEE and EMEA level.

Attend Cochlear’s internal trainings (mostly online) specific to Cochlear Global and Cochlear EMEA

Participate actively in international and national cochlear implant or related conferen

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