Support Specialist
vor 7 Monaten
Du begeisterst dich für Kundenkommunikation und direkter, professioneller Kundensupport sind deine Leidenschaft?
Konstant hohe Qualität und zufriedene Kunden sind deine höchste Priorität?
Dann ist hier deine Chance in unserem Support mitzuwirken
Als Support Specialist in unserem internationalen Team erwartet dich:
- Du bist die erste Ansprechperson für User und Userinnen unserer Produkte
- Selbständige Analyse, Reproduktion, Nachverfolgung und Lösungsfindung der indivduellen Anfragen
- Dokumentation der Lösungen in unserer Knowledgebase
- Enge Zusammenarbeit mit internen Fachabteilungen
**Qualifications**:
Du bringst mit:
- Abgeschlossene technische Ausbildung (Lehre/HTL/FH)
- 1-2 Jahre Erfahrung im technischen Support oder in einer vergleichbaren technischen Rolle
- Ausgezeichnete Deutsch
- und Englischkenntnisse
- Technisches, analytisches Verständnis & Hands on Mentalität
- Eigenständigkeit, Belastbarkeit und Durchhaltevermögen
- Erfahrungen mit relationalen Datenbanken wie MSSQL, DB2, Oracle, Postgres und MySQL sind von Vorteil
- Idealerweise erste Erfahrungen im Umgang mit führenden Cloud Plattformen (AWS/Azure/..)
- Kenntnisse einer objektorientierten Programmiersprache sind ein Plus
- Nice to have: Grundkenntnisse im Bereich Softwaretest oder mit einem unserer Produkte, SAP Kenntnisse
Our Offer
Das bieten wir:
- Sehr gute öffentliche Erreichbarkeit (U1) und Wiener Linien Jahreskarte
- Flexibles Arbeitszeitenmodell
- Möglichkeit im Homeoffice zu arbeiten (3 Tage/Woche)
- Fundierte Einschulung in ein abwechslungsreiches Aufgabengebiet
- Marktkonformes Fixgehalt plus Bonus
- Weiterbildungs
- und Aufstiegsmöglichkeiten innerhalb und außerhalb der Abteilung in einer zukunftsorientierten Branche
- Give Back: Möglichkeit zu 4 Tagen bezahltem Volunteer-Leave pro Jahr, um sich für wohltätige Projekte zu engagieren die dir wichtig sind
- Geniale Events sowie ein Freizeitbereich in einem modernen Büro mit Blick über die Wiener Skyline
- Gratis Snacks und Getränke in Form von Obst, Tee, Kaffee, etc..
We are under legal obligation in Austria to indicate the minimum salary, which is € 31.122;
- gross per year for this position according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.
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