Senior Customer Solution Engineer

vor 2 Wochen

Wien, Wien, Österreich Dynatrace Austria GmbH Vollzeit

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.


Aufgaben

Your role at Dynatrace

As a SeniorCustomer Solution Engineer , you will be part of ourGlobal Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.

Your role

  • Recognize andsolve problemsas reported by customers related to our SaaS and Managed products.
  • Interact with diverse customer technology ecosystems.
  • Work directly with customerapplication specialists to troubleshoot and resolve platform or product issues.
  • Be exposed to an entire range of cutting-edge technologies.
  • Work closely with our development and product management teams.
  • Attendtrainingfor new product featuresand technologies.
  • Exchange knowledgewith other colleagues andsuggest product improvements.
  • Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.

Profil

What will help you succeed

  • Technical Degree (preferably in Computer Science) or relevant experience in IT.
  • Professionalwork experienceinsoftware development, software testing,or incustomer services.
  • Ability to analyze code written in modern programming languages.
  • Experiencewith various operating systems (Linux, Windows) and computer networks.
  • Knowledge of cloud and host virtualization technologies.
  • Stronganalytical thinkingwith a structured approach to problem solving.
  • Team playerwith proactive attitude.
  • Excellent English skills, both oral and written.

You will love this job if

  • Troubleshootingis yourpassion.
  • You are fascinated bytechnical challenges,and you think creatively.
  • You love tolearn new technologies.
  • You appreciateteam spiritand enjoy aninternationalenvironment.

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.


Wir bieten

Why you will love being a Dynatracer

  • Aone-product software companycreating real value for the largest enterprises and millions of end customers globally, striving fora world where software works perfectly.
  • Working with thelatest technologiesand at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • Work model flexibility with either in-office or a hybridworking model that is combining it with home work.
  • A team that thinks outside the box, welcomes unconventional ideas, andpushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, andallows you to grow.
  • A globally unique andtailor-made career development programrecognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • Atruly international mindsetthat is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
  • A relocation team that is eager tohelp you start your journey to a new country, always there to support and by your side.
  • Attractive compensation packages and stock purchase options withnumerous benefits and advantages.

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 43,000 gross per year based on full-time employment. We offer ahigher salaryin line with qualifications and experience.

If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.

Flexible working

We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.

Find out more Worldwide locations

Our 60+ offices are spread across the globe and designed to inspire innovation, collaboration, and big ideas.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

More information

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Great Place To Work

Did you know that 93% of Dynatracers say we're a great place to work?

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