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MRI Software Support Analyst
vor 3 Wochen
Our client is a dynamic and innovative property development and management organisation. We are seeking a talented and experienced MRI Software Support Analyst to join their team.
Role Overview: As an MRI Software Support Analyst, you will play a crucial role in ensuring the smooth operation of the MRI software applications. You’ll be responsible for providing exceptional support to a user base of 400 individuals, assisting them with technical issues, troubleshooting, and analysis. Your expertise in MRI software will be essential in maintaining high-quality service levels.
Responsibilities:
- Provide timely and effective support to end-users
- Troubleshoot and resolve software-related issues, escalating complex cases when necessary.
- Collaborate with cross-functional teams to identify and address system bugs or enhancements.
- Conduct thorough analysis of user requirements and recommend process improvements.
- Assist in software testing, upgrades, and implementations.
- Maintain accurate documentation of support requests and resolutions.
Qualifications:
- Previous MRI Software Experience: Candidates must have hands-on experience with MRI software solutions
- Technical Aptitude: Strong analytical and problem-solving skills are essential. Familiarity with SQL queries and database management is a plus.
- Customer-Centric Approach: Excellent communication skills and a passion for delivering exceptional customer service.
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