Application Support

vor 4 Wochen

Brisbane City, Österreich Michael Page Australia Vollzeit

About Our Client

Our client is a leading international meat packing company based in the United Kingdom. It specialises in the packing and supply of meat products to major retailers across Europe and Australia, operating state-of-the-art facilities and focusing on delivering high-quality, innovative, and sustainable meat solutions.

Job Description

The primary responsibilities will include:

  • Offer prompt and precise technical assistance to Quintiq application users.
  • Identify and resolve various technical issues, encompassing software glitches, configuration challenges, and user mistakes.
  • Record and escalate intricate issues to development and implementation teams.
  • Create and manage knowledge base articles and other user guides.
  • Provide fundamental user training and address inquiries regarding Quintiq features.
  • Keep abreast of the most recent Quintiq releases and enhancements, and how these translate to business benefits
  • Work closely with internal and external partners to streamline issue resolution.
  • Engage in ongoing improvement endeavours to elevate support procedures and user satisfaction

The Successful Applicant

The successful candidate will have the following desirable factors:

  • Experience using Quintiq applications or similar supply chain and manufacturing planning software
  • Minimum 2 Years experience in a similar application support role
  • Experience with SAP and other ERP Systems
  • Knowledge of planning processes in manufacturing, including production planning, scheduling, and inventory management
  • A high level of technical and drive to address application issues without direction
  • An analytic mindset that will constantly look at streamlining processes and continuous opportunities for improvement
  • The ability to build and maintain relationships with cross-functional teams
  • The ability to change mindsets relating to Qunitiq use & the need for best practise security measures

What's on Offer

Our client is offering:

  • Ability to based in either Brisbane or Melbourne
  • Above market salary banding
  • The opportunity to work with a market leading, international company & access to their state of the art facilities. Our client is known for their commitment to innovation, providing employees with the chance to work with cutting-edge technologies and processes
  • Hybrid working environment and the chance to WFH multiple days per week
  • Opportunities for employee growth and development, offering various training programs, advancement opportunities, and support for career progression.
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