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Senior Support Engineer
vor 1 Monat
Our client
We are working with a company that can set the standard for service delivery for IT management services whilst providing a fulfilling and enjoyable environment for all of their team and have been recognised for this by Great Places to Work
The Role
- Operational support of customer infrastructure. Entailing incident resolution, change management, and upgrades/improvements
- Acting as an escalation point for the service desk engineers within your team on complex support cases
- Standard 3rd level support, both remotely and occasionally onsite
- Identify inefficient processes and suggesting improvements for greater efficiency
- Awareness of customer incident trends & developments
- Ensure that skills and product knowledge are always across the latest developments in our field
- A great working environment with a high performing team
- Bonuses on offer for high performing team members
- 360-degree recognition and rewards platform
- A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort
- Working from home arrangements
- A great opportunity to travel, with occasional overseas work trips
About You
- A minimum of 2 years' experience in a Senior Support Role
- A minimum of 2 years in a Managed Service Provider environment
- Proficient in the following technologies:
- Microsoft Windows Server and desktop operating systems
- Microsoft Active Directory, Exchange, RDS
- Office 365 and Azure AD
- Networking and firewalls
- Enterprise storage devices
- RMM Technologies
- Experience using ticketing Systems
- Strong verbal and written communication skills and professionally presented
- Customer-centric approach
- Excellent time management
- Have the ability to work and perform under pressure in time-critical scenarios
- Hold current C class drivers license and own car
Apply today
Please select "apply now' and send your resume to Kieran Davies - Kieran.davies@psgaus.com.au
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