Client Service Officer
vor 2 Wochen
Payroll Transactional Services in the Department of Health are seeking two enthusiastic and proactive individuals to join their team as Client Service Officers You will contribute to the delivery of customer focussed payroll service to clients of Queensland Health through payroll and related administrative processes and systems.
The Client Service Officer will a ccurately perform payroll functions including in a timely manner, liaising with line managers where necessary, to ensure accurate data and reporting is available to enable efficient workforce management.
About Corporate Enterprise Solutions:
This exciting job opportunity falls under the Corporate Enterprise Solutions branch within the Department of Health and provides solutions and services that support Queensland Health's enterprise corporate applications while also supporting the payroll transactional processes. This application suite includes the largest integrated rostering and payroll solution in the public sector and the finance, business and logistics solution and management environment.
Your Key Responsibilties:
- Develop and maintain effective working relationships with colleagues by providing direction and contribute to achieving processing efficiencies and business improvement to optimise customer service and improve service delivery.
- Maintain a comprehensive working knowledge of human resource system applications, industrial awards, agreements and policies associated with Payroll Services and system enhancements associated with functionality.
- Investigate and respond to payroll service delivery issues quickly and sensitively and to correct errors in a timely manner following enquiry management procedures and resolution timeframes.
- Provide accurate and timely advice in relation to payroll processes, business requirements and timeframes to clients and colleagues.
- Process separations in accordance with payroll standard business processes and industrial legislation.
- Adhere with quality and assurance requirements, including checklists completion as required and ensuring accurate filing and archiving of documentation in accordance with business processes.
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.
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