Retail Manager NSW

Vor 5 Tagen

Council of the City of Sydney, Österreich La Prairie Group AG Vollzeit

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LA PRAIRIE -
The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty. 
A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence.
A place where dedicated and diverse professionals each contribute to an inspiring and unique environment. 
A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.

LA PRAIRIE. CREATE A BEAUTIFUL IMPACT.

Retail Manager NSW & QLD

Location: 

Sydney, NSW, AU, 2018

Contract Type:  Permanent - full-time

Description: 

Role Purpose / Mission:

• Drive retail sales in respective cities/ location across local market and travel retail 
• Define retail strategy per location/ retailer/ POS in coordination with Retail Director to align sales target and means to achieve it.
• Ensure service excellence across all POS and by developing the best BA team.
 

Main Accountabilities:

Retail Management 

  • Achieve Retail sales and Retail KPI’s follow-up via internal tools (Retail dashboard, CRM system, Art of Perfection tracking, Art of Beauty KPI’s)
  • Define and plan retail strategy based on global and market priorities via monthly planning.
  • Put in place BA incentives and mechanism to drive sales within brand guidelines and strategy. Monitor/ Follow-up/ adjust when necessary.
  • Prepare monthly report with competition analysis, best practice on the market, operators’ activities, key information on the retail trends in the region to be shared during monthly team meeting.
  • Build strong work relationship and partnership with store management.
  • Roll-out of CRM global initiatives locally
  • Ensures consistent implementation of generosity guidelines in store.
  • Handle if any customer complaints/ liaise with Customer service and Clients affair case by case.

BA Development

  • Motivate and Care for the team by increasing engagement and loyalty to the brand.
  • Ensure BA’s strive to introduce the complete ritual to drive sales and UPT.
  • Ensure BA headcount is fulfilled in all locations and high motivation is delivered consistently throughout the year.
  • Work closely with Education Manager and Retail coach to fill the gaps in Education needs (per store, per BA if needed)
  • Acquire brand and product knowledge to be a relay of information to BA’s (on top of Education team)
  • Work closely with Retail Director to ensure all key messages are cascaded down to BAs as per brand guidelines.
  • Ensure Art of Perfection at counter and Art of Beauty in Facial Cabins have clear KPI’s and targets are reached on monthly basis.
  • Ensure BA’s follow the CRM guidelines and record all data required.
  • Ensure grooming guidelines are implemented and maintained by all team members.

Brand image and VM

  • Ensure brand image is well respected online and offline.
  • Work with SDVM team for all store visuals/ theme changeover per store, update planograms accordingly 
  • Coordinate with SDVM team and support for store renovation and openings
  • Responsible for execution of Outposts and animations, VIP events
  • Communicate store specifics to design team to create optimal designs for new installations with a focus on shop floor reality.
  • Reports all required information and pictures to management.
  • Support team with installation report of new fixture.

Requirement:

  • University degree or equivalent tertiary qualification
  • 3 years of experience in Retail, preferably in a luxury environment, with high standards of Client knowledge
  • Passionate business driver and sales professional
  • Cares about the people in the team. Ability to build a positive team culture and work in partnership with others 
  • Inspiring leadership and change management skills
  • Independent, self-driven
  • Understands luxury and its codes
  • Structured approach to planning and KPI measuring
  • Excellence in retail execution, attention to detail in store environment and in planning 
  • Willing to travel and spend 80% of time in store
  • Advanced knowledge of MS office
  • Fluent in English
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