Service Specialist
vor 3 Wochen
Join Australia's leader in sustainable, total waste management solutions.
Service Specialist - Coles - Sydney, Brisbane or Melbourne locationWho we are
Cleanaway is Australia’s largest waste management organisation with over 7,500 employees working at over 400 sites. We have been in Australia for over 50 years, delivering solutions that offer extraordinary benefits not just for our customers, but for our communities and environment we live in.
As Australia's leading waste management company, we're dedicated to providing sustainable solutions that benefit our communities and the environment. If you're ready to be part of a team that's making a real difference, consider joining us in our mission.
Your Role:
As part of our team, you'll be at the forefront of innovation and service excellence. Reporting to the Strategic National Account Manager for Coles in Melbourne, you'll work closely with various teams, including service delivery specialists, resource recovery specialists, and reporting teams. Your responsibilities will include:
- Collaborating on specialist recycling projects
- Rotating weekend escalation cover to ensure continuous support
- Proactively handling and processing escalations, complaints, and work orders, with a focus on Coles
- Managing continuous improvement and customer escalation frameworks
- Maintaining CRM and ancillary systems to support "hypercare" activity
- Working with our platinum data analyst to ensure accurate invoice data processes
Your Skills and Experience:
We're looking for candidates with:
- Previous experience in customer-facing roles
- Proficiency in Salesforce
- Strong business acumen and the ability to thrive in a fast-paced environment
- Demonstrated expertise in escalation and complaints handling, as well as reporting
- Experience with call centre software and CRM systems is highly regarded
What We Offer:
Joining Cleanaway means access to:
- Competitive salary packages
- Opportunities for learning and development
- Room for growth within the company
- Support from a strong network of colleagues
- Flexible work arrangements to suit your lifestyle
- Great staff benefits program, including novated car leasing, salary sacrificing on work-related purchases, and discounts on private health insurance, and more
How to Apply:
Cleanaway is an equal opportunity employer that values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander people to apply. If you're ready to seize this exciting opportunity, please submit your resume and cover letter through the link below:
Join Cleanaway today and be part of a team that's shaping a sustainable future for generations to come
Vacancy no: 518223
Work type: Permanent - Full Time
Location: Chatswood NSW Australia, Erskine Park NSW Australia, Homebush NSW Australia, Kent Street NSW Australia, Milton QLD Australia, Northgate QLD Australia
Categories: Customer Service
Service Specialist - Coles - Sydney, Brisbane or Melbourne location Chatswood NSW Australia, Erskine Park NSW Australia, Homebush NSW Australia, Kent Street NSW Australia, Milton QLD Australia, Northgate QLD Australia 30 May 2024 14 Jun 2024
An amazing opportunity exists for an experiences Customer Service guru. Interested? The read on..
Service Specialist - Coles - Sydney, Brisbane or Melbourne location Chatswood NSW Australia, Erskine Park NSW Australia, Homebush NSW Australia, Kent Street NSW Australia, Milton QLD Australia, Northgate QLD Australia 30 May 2024 14 Jun 2024
An amazing opportunity exists for an experiences Customer Service guru. Interested? The read on..
Servicing our customers and communities across Australia with a focus on safety and quality
Allow us to partner with customers large and small to help them achieve their sustainability goals
4500+ vehicles
With one of the largest national fleets and a network of prized assets, we can service every corner of Australia
ASX100 listed
Strong performance doesn't just benefit investors it means we can provide surety to customers and our team
140M kWh renewable energy
Generated nationally each year. Just one of the ways we're making a sustainable future possible.
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