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IT Service Improvement Specialist
Vor 4 Tagen
Talent – Specialists in tech, transformation & beyond
Consultants (Information & Communication Technology)
- Secure, permanent role within Federal government
- Provide continuous service improvement for multiple IT service lines
- Must be an Australian citizen - get your security clearance
Our client is currently on the lookout for Service Improvement Specialist to review and analyse performance across IT Support Services. You will identify opportunities for improvement, and applying quality and improvement processes, practices, and methods, to improve the efficiency and effectiveness of support processes and services.
Requirements:
- 5+ years working in a IT Service Delivery or Process Improvement role
- Experience applying and delivering improvements within a Service Management framework
- Experience with ITSM and quality management standards and frameworks including ITIL, Lean Six Sigma, COBIT, ISO/IEC 200000
- Experience applying Quality improvement principles practices and methods (e.g., Deming Cycle)
- Strong writing skills including creation of business cases, investment proposals and work packages
- Tertiary qualifications in a relevant field and/or equivalent experience
- Secure permanent role within Federal Government
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