Client Services Manager
vor 1 Monat
Reporting to the Operations Manager, you will assume functional responsibility and accountability for overseeing the day-to-day operations and performance of contracts and your team across a portfolio of customers. This role is pivotal in building and maintaining our well-established service levels with both clients and employees alike.
The position is an important conduit for information, reporting and implementation of direction to and from the Operations Team, Clients and Site Personnel. You will be provide leadership and guidance to on-site staff and supervisors.
As part of this role, you will be required to work standard business hours, with after hours on call availability, dependent upon operational requirements.
A day in the life of a Client Services Manager will see you:
- Growing the performance of current client sites with regard to KPIs and budgetary requirements
- Analysing and planning for future client sites
- Clearly communicating and setting goals with your team members
- Setting performance expectations to meet and exceed our customer’s needs
- Supporting security staff with strong, people focussed leadership
- Implementing and monitoring management of overheads such as resourcing and labour utilisation
- Identifying and delivering training requirements to field staff
- Reporting – providing advice and recommendation on OH&S, Audits and other required reporting analysis
- Providing rostering support and administrative duties as required
- Ensuring all relevant documentation is updated and in line with contractual requirements
- Be a highly service orientated, customer and employee focussed person with a positive attitude to people and your work
- Have significant experience in managing multi operational sites/ clientele
- Have broad knowledge/ willingness to understand awards and the industrial relations framework
- Experience in the security industry is desirable however not essential
- Showcase effective written and verbal communication skills
- Have exemplary professionalism and presentational standards
- Demonstrate your initiative and the ability to multi-task autonomously
- Hold a current WA Security Licence (Preferable)
- Have a current open WA Driver’s Licence
We recognise and appreciate our greatest assets, our employees By joining Wilson Security, you will be rewarded with a number of employee benefits, including:
- Paid parental leave
- Employee Assistance Program (EAP) - providing free counselling and support services to our team members and their families
- Career progression opportunities to the right individuals
- Free flu vaccinations
At Wilson Security we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting Aboriginal and Torres Strait Islander people with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.
Wilson Security is a leading Australian provider of integrated security services. From security guards and mobile patrols, to alarm responses and concierge, we offer high quality solutions to suit any organisation. Our successful operations are underpinned by superior performance and the strength of our relationships. #J-18808-Ljbffr
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