Business System Support Engineer
Vor 2 Tagen
We’ve made it our business to understand how people want to work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well. For more than two decades, Investa has led the way in making positive change in Australia’s workplaces. As a real estate investment manager, developer and industry innovator, Investa acquires, develops and manages real estate assets on behalf of our partners. We harness the full potential of our expertise and agility to create exceptional experiences across varied asset classes. Investa designs buildings and communities for the way people work and live today – and the way we want to work and live in the future. The Business System Support Engineer will provide support to business users to ensure incidents and requests are resolved within an appropriate timeframe and perform system administration functions for Investa’s business applications. Key responsibilities include (but are not limited to): * 2nd & 3rd level support to Investa’s business users to ensure incidents and requests are resolved within an appropriate timeframe, including but not limited to Yardi Voyager, MRI, and Microsoft SharePoint based applications * Support for the adoption of forward-looking technologies including the adoption of business analytics and data warehousing, driven by anticipated outcomes of the companies Innovation process * Review and improve business operational efficiency through the design of system solutions and associated processes to meet business needs * Design solutions and business specifications for new systems and / or system enhancements * Work closely with business and system/process owners to identify shortcomings and issues with current processes and systems to create innovative solutions which meet business needs * Document and drive consensus on application functionality and requirements * Work with outside consultants, application vendors and internal resources to deliver solutions * Think “outside the box”, identifying not only system solutions, but also possible operational workarounds * Efficient & effective management of the support ticket process * Identification of Business opportunities/issues * Owning and seeing incidents and request through to resolution * Create and maintain system documentation What you will need to be successful: * A Business/IT degree and/or relevant work experience * Minimum 2-5 years’ experience in an IT business systems role * Experience maintaining a support ticket queue * Excellent verbal and written communication * Strong business acumen * Ability to interpret business requirements and identify system solutions/design to meet business needs * Good listening skills is essential * Ability to liaise with all levels of staff internally * Knowledge of property industry systems (Yardi and MRI) is highly desirable * Sound understanding of Microsoft technologies including Office 365, SharePoint, Dynamics, business analytics, SQL * Knowledge of data warehousing concepts is desirable Why join Investa? We’re an organisation known for its culture – it’s unique, friendly and transparent. We work hard to maintain our culture and have received some pretty cool accolades along the way: * Australian Workplace Equality Index (AWEI) LGBTQ Inclusion 2024 Silver (Small Employer) * Certified Family Friendly Workplace since 2020 * Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (since 2019) * AFR Boss Best Places to Work (Property, Construction, Transport sector) – First Place (2021) * Australian HR Awards – Excellence Award: Best Workplace Flexibility Program It’s not all about the awards though We offer our people opportunity to grow and shape their career, with support including Leadership programs, education assistance, study assistance, professional membership fee support and generous parental leave and return to work benefits. We know that the lines between work and home life have blurred over the past few years and we do our best to support our people with having the flexibility they need to be able to do the things that are important to them. Whether it’s a morning surf before work, leaving a little earlier to take the kids to sport our flexible working policy provides over 21 different formal flexible working options. The truth is though that the options are unlimited – talk to us about what works for you, and we’ll do our best to make it work for us too. Back to the environment we create though, we are so proud that Investa is a safe, diverse and inclusive workplace where you can truly be yourself. We particularly welcome applications from individuals in Aboriginal and Torres Strait Islander communities, as well as those identifying as LGBTQ or neurodivergent. Even if you don't meet all criteria, we encourage you to apply and let us know more about you – if this isn’t the right opportunity for you, there may be another opportunity coming up. We understand that traditional hiring processes can come with challenges for some people. If you have a disability, identify as gender diverse or are neurodivergent, please reach out to our Talent Acquisition Manager, Ella Mannix at emannix@investa.com.au and Ella will tailor our processes to accommodate your specific needs. If you require no additional assistance to accommodate your requirements and wish to be considered for this position, kindly submit your application online. We are inundated with a high volume of application responses, therefore, we request that applications not be submitted directly to an email address.
About the companyInvesta is a leading owner, manager and developer of institutional grade real estate in Australia
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