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Client Services Support Engineer
vor 3 Wochen
Some career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
The Client Services Support Engineer will support and deliver of all aspects of the ITID (Information Technology Infrastructure Delivery) function. Primarily these are all customer facing services that ITID offers – including end user computing, video conferencing, ExCo and VIP support and project work.
Responsibilities:
- Maintain high availability and stability of production services, investigate system errors and resolve within a timely manor
- Report and communicate/ escalate recurring support incidents to regional and local quality teams – meeting proactive and quality team targets
- Co-ordinate end user device ever-greening for ExCo and VIPs and new starters
- Participate and implement any Risks or Controls meeting the needs of the business
- Process international transfers and coordinate onboarding of new staff
- Support the IT Express Centre across both sites and the build room
- Manage the delivery of ITID products and services to the end user
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