Tech Support Technician, Sydney

vor 3 Wochen

Sydney, Österreich Canopius Group Vollzeit

The primary objective of this IT support role based in Sydney, Australia for the APAC region is to provide direct assistance to end users in predominantly in Sydney and Melbourne as we transition to new and existing workplace technologies as well as in end user computing to laptops. The role is essential for addressing user problems, major incidents and escalations of tickets raised with 1st line ServiceDesk and Group IT. In addition, the role involves regular interaction with, and management of tickets raised with the third-party teams that constitute the end-to-end delivery of Canopius’s IT services and support.

In addition, the role encompasses local support for IT governance, technology management, and hardware maintenance deployed in the Sydney and Singapore offices, collaborating with local third-party support teams.

Responsibilities will include:

  • Laptop setup for new joiners and ongoing management for devices deployed in Australia.
  • Support for office-based technologies supported by the relevant Group IT functions, including networking and audio-visual equipment.
  • Governance and good management of Networking rooms and cabling.
  • Support for BYOD smartphones, Android and iOS
  • 2nd line O365 and MS Teams support including usability queries.
  • Create and maintain effective service procedures, policies, and standards
  • Liaising with 1st line Service Desk for escalations, problems, and major incidents.
  • Involvement in testing where changes & new processes are being deployed.
  • Key escalation point for incidents, request and customer experience including Problem and Incident Management

Skills and experience:

  • Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices
  • Knowledge of M365, Teams, Active Directory, Azure AD, OneDrive & SharePoint Online, Microsoft Endpoint Manager (InTune), as well as TCP/IP, DNS and DHCP is desired.
  • Experience of supporting Azure cloud and associated services.
  • Experience of working with third party specialist support providers and managing their engineers and ticket queues
  • Good communication skills, both oral and written
  • Experience of supporting a wide-ranging user base including VIP support
  • Solid understanding of Security and audit / compliance requirements
  • Experience of ServiceNow ITSM, and ideally ITOM
  • Strong communication skills, both oral and written and ability to interact with all levels across the business
  • Powershell and PowerBI experience are very desirable
  • Attention to detail with a high degree of accuracy in work product
  • A strong collaborator; excellent relationship building and communication skills with the ability to engage people from diverse cultures and different levels.
  • Experience of working in a global organisation, balancing global and local requirements

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, pension contributions, flexible benefits, discretionary bonus, insurances including health (family) cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius:

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Canopius operates a hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate.We encourage and welcome applicants from all diverse backgrounds.

#J-18808-Ljbffr

  • IT Systems Technician | Sydney

    Vor 2 Tagen

    Sydney, Österreich TurksLegal Vollzeit

    Due to the exciting expansion of our firm, we are looking for a IT Systems Technician to join our team in Sydney 27th June, 2024 With offices in Sydney, Melbourne, Brisbane and Newcastle, the successful candidate will need to be agile, adaptable and skilled to assist team members in both an on-premises and remote working environment.The IT Systems Technician...

  • Commercial HVAC Technician

    vor 1 Monat

    Sydney, Österreich Talongroup Vollzeit

    HVAC Service TechnicanOur ClientThis company is a highly regarded HVAC contractor involved in small to medium commercial construction projects and servicing a wide range of commercial sites all over Sydney. With a management team that are all qualified air conditioning mechanics, they know what each job requires and how to set their team up for success....

  • Commercial HVAC Technician

    vor 4 Wochen

    Sydney, Österreich Talongroup Vollzeit

    HVAC Service TechnicanOur ClientThis company is a highly regarded HVAC contractor involved in small to medium commercial construction projects and servicing a wide range of commercial sites all over Sydney. With a management team that are all qualified air conditioning mechanics, they know what each job requires and how to set their team up for success....

  • Technical support Engineer

    vor 1 Monat

    Sydney, Österreich Camco Technologies Vollzeit

    Camco Technologies is the leading technology company in innovative terminal automation solutions and services. Since 1999, our systems empower marine and railway terminal operators to increase their performance and safety while reducing operating costs. Already 200+ terminal operators worldwide successfully optimized their gate, rail, crane and yard...

  • Technical support Engineer

    vor 4 Wochen

    Sydney, Österreich Camco Technologies Vollzeit

    Camco Technologies is the leading technology company in innovative terminal automation solutions and services. Since 1999, our systems empower marine and railway terminal operators to increase their performance and safety while reducing operating costs. Already 200+ terminal operators worldwide successfully optimized their gate, rail, crane and yard...

  • Registered Veterinary Technician in Beautiful Sydney, NS

    vor 21 Stunden

    Sydney, Österreich Animalmedcentre Vollzeit

    Registered Veterinary Technician in Beautiful Sydney, NS! Animal Medical Centre – Sydney, 642 Kings Road, Sydney, Nova Scotia, Canada Req #2369 Tuesday, May 28, 2024 You were made to save animals, we take care of the rest. Are you a passionate Registered Veterinary Technician looking for a fulfilling career opportunity? Look no further than Animal...

  • Field Service Technician

    vor 3 Wochen

    Sydney, Österreich UBT Marketing Pty Ltd Vollzeit

    The Company Inivos is a global med-tech company that provides specialist decontamination solutions, validated by automated digital reports, to healthcare and life science organisations, to support in eliminating the opportunity for acquiring infections.Inivos are relentless in their pursuit of excellence. They hunger for knowledge, challenges, and the...

  • Underwriting Technician Sydney, Australia

    vor 1 Monat

    Sydney, Österreich BERKSHIRE HATHAWAY SPEC INS Vollzeit

    A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand...

  • Underwriting Technician Sydney, Australia

    vor 4 Wochen

    Sydney, Österreich BERKSHIRE HATHAWAY SPEC INS Vollzeit

    A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand...

  • Commercial HVAC Technician

    vor 3 Wochen

    Sydney, Österreich Wyn&Co Pty Vollzeit

    Medium sized HVAC, electrical and BMS company | National contracts | Ongoing external OEM training |HVAC TECHNICIAN Sydney, NSWAbout The RoleWe are working with a solid multi-disciplinary HVAC / air conditioning contractor who are looking for technicians in Sydney. They originated in Melbourne over 20 years ago, and after winning multiple national contracts,...

  • Apprentice Air Conditioning Technician

    Vor 6 Tagen

    Sydney, Österreich https:www.bebee.comjoin Vollzeit

    Learn and develop your Service and Maintenance skills 95% of the work is in the Sydney CBD Competitive apprentice salary availableMy client is a leading provider of air conditioning service and maintenance in the Sydney City area. With a commitment to excellence and a focus on delivering great service to their commercial clients.They are seeking a motivated...

  • Desktop Support Engineer

    vor 4 Wochen

    Sydney, Österreich Datacom Vollzeit

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.About the Role (your why)Due to continued growth within our team, we have a newly created role in the Sydney area. Working as a Desktop Support Engineer you will be...

  • Assembly Technician

    vor 1 Monat

    Sydney, Österreich Minetek Pty Vollzeit

    Assembly & Process Work (Manufacturing, Transport & Logistics) Minetek is an innovative and progressive organisation specialising in the design, manufacture, installation, and servicing of solutions for the industrial and resource sectors, both domestic and internationally.With over 150 years combined experience, the business has successfully delivered...

  • Assembly Technician

    vor 4 Wochen

    Sydney, Österreich Minetek Pty Vollzeit

    Assembly & Process Work (Manufacturing, Transport & Logistics) Minetek is an innovative and progressive organisation specialising in the design, manufacture, installation, and servicing of solutions for the industrial and resource sectors, both domestic and internationally.With over 150 years combined experience, the business has successfully delivered...

  • Field Service Technician

    vor 1 Monat

    Sydney, Österreich A.I.R Recruitment Pty Vollzeit

    $43-$50 per hour + super + car + OT at penalty rates * Full-time permanent role * Global OEM$43-$50 per hour + superPermanent position with paid overtime at penalty ratesTool of Trade vehicle & Fuel Card (field service role only)Company laptop, and mobile phone (field service role only)Opportunity for training and developmentEmployee Assistance ProgramSocial...

  • Field Service Technician

    vor 4 Wochen

    Sydney, Österreich A.I.R Recruitment Pty Vollzeit

    $43-$50 per hour + super + car + OT at penalty rates * Full-time permanent role * Global OEM$43-$50 per hour + superPermanent position with paid overtime at penalty ratesTool of Trade vehicle & Fuel Card (field service role only)Company laptop, and mobile phone (field service role only)Opportunity for training and developmentEmployee Assistance ProgramSocial...

  • Manager 1 - Enterprise IT Support, Sydney

    Vor 5 Tagen

    Sydney, Österreich Datadog Vollzeit

    Manager 1 - Enterprise IT Support, SydneySydney, AustraliaThe Enterprise IT Support team is a globally distributed team that supports all Datadog employees from their first day with the company and beyond. The teams work closely with stakeholders all across Datadog to ensure we are providing the best possible support to our end users and to continuously...

  • Senior Security Technician

    Vor 6 Tagen

    North Sydney Council, Österreich Motion Recruitment Vollzeit

    Senior Security TechnicianSydney, NSWJoin a premier security solutions provider with 40 years of proven success and continual growth in the industry. The company delivers integrated security solutions to large commercial clients across various sectors, including logistics, retail, and education. Our client prides themselves on their well-structured,...

  • Manufacturing Technician NEW Sydney, Australia

    vor 1 Monat

    Sydney, Österreich Vow Inc Vollzeit

    Manufacturing Technician | Sydney, Australia Join our team Manufacturing Technician About usVow is a food company - a very different one. We’re creating real meat products from animal cells instead of the animal itself.We’re bringing together cutting-edge innovations in science, engineering, culinary and design to make sustainable...

  • Manufacturing Technician NEW Sydney, Australia

    vor 4 Wochen

    Sydney, Österreich Vow Inc Vollzeit

    Manufacturing Technician | Sydney, Australia Join our team Manufacturing Technician About usVow is a food company - a very different one. We’re creating real meat products from animal cells instead of the animal itself.We’re bringing together cutting-edge innovations in science, engineering, culinary and design to make sustainable...