ICT Service Delivery Manager
Vor 3 Tagen
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The Service Delivery Manager will be a valued member of the IT team and is responsible for:
- Leadership to the IT Service Delivery team, including key functions of remote Service Desk and End User Compute (EUC) services.
- Acts as the conduit and advocate for AWH and staff ensuring IT services are being delivered in accordance with service level agreements and organisational and cultural expectations.
- Managing and continuously improving the IT service delivery for ‘business as usual’ (BAU) operations as the primary support service for AWH staff.
- Planning, budgeting and managing the IT Service Delivery portfolio to support the delivery of high quality clinical and operational services.
We are actively seeking candidates who meet the following requirements to apply for this exceptional opportunity.
- Previous experience in a related role and understanding of IT operating model and service delivery functions.
- 7+ years’ experience in similar role in IT / ICT industry, particularly across technology, data, digital processes and security.
- Extensive experience and proven success in similar positions within a large, complex organisations.
- Industry certification of ITIL, and related technical certifications relevant to role e.g. Microsoft and other vendor certifications.
- Degree or Certificate IV in Information Technology or related field, or currently studying to obtain any of these certifications.
- Demonstrated experience in managing financial performance and budgets.
- Ability to handle high pressure environment in calm and effective manner.
Employment Type: This is a fulltime opportunity.
AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women’s and children’s, community, mental health, allied health, and sub-acute services. Our growth continues with the opening of a state-of-the-art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028. This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.
What awaits you at AWH?We are committed to our Employee Value Proposition and will deliver on our key pillars of Growth, Balance, Contribution and Lifestyle. We provide comprehensive induction and training to set you up for success, offer exceptional Rewards and Benefits and continuously nurture your professional growth by providing opportunities for development. We also offer relocation support to assist with securing local housing, arranging childcare/education, seeking employment opportunities for partners, establishing social connections, and seamlessly integrating into the Albury Wodonga community during your transition.
Are you ready to become part of our team?To uncover compelling reasons to embark on this career journey with us and become part of our fantastic team, contact people.culture@awh.org.au for a copy of our Candidate Information Pack and the Position Description.
We also encourage you to reach out to Karen Gee at karen.gee@awh.org.au for a confidential discussion.
Salary and terms will be in accordance with the relevant state EBA or Award.
AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.
Important Notice: All healthcare workers must be fully vaccinated or hold an approved medical contraindication certificate. Successful candidates will need to provide documentation of their COVID-19 and flu vaccination status.
Please register your details in our Talent Community through AWH’s Career Portal so our team can connect with you about other opportunities.
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