Implementation Consultant
vor 1 Monat
Hexagon Asset Lifecycle Intelligence division is seeking to hire an Implementation Consultant. The successful candidate should reside anywhere in Australia.
As the Implementation Consultant, Responsible for setup, provide training, configuration and customization of Hexagon ALI solutions and products, Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide work remotely.
Responsibilities- Performs assignments that require the use and application of standard principles, theories, and concepts of a professional Engineering and IT discipline.
- Conducts technical demonstrations and supports presales presentations and product demonstrations.
- Conducts basic, advanced, administration and customised customer training
- Provides solutions to highly complex customer application problems.
- Provides advanced consulting services such as advanced software setup (workshare, etc), best practices implementation strategies, advanced automation/customisation and integration with other applications.
- May act as the technical lead on project implementations providing technical direction and guidance to the team.
- Identifies additional product/service opportunities in customer organisation that can be delivered.
- May perform other reasonable and related duties as assigned.
- Participate in projects at customer site or remote.
- Give creative solutions.
- Train and mentor others on the technical expertise
- Engaged in documentation and procedures for legacy usage.
- Local influence
- Reports Timesheets
- Customer-oriented and solution-focused
- Support the solution architect in understanding the customer need to provide customised solutions
#LI-AC1
Qualifications and Experience RequiredEssential
- A degree or diploma in a related technical discipline (ie Computer Science, Information Technology, etc)
- At least 5 years’ experience in a relevant industry and/or with similar technology in a technical support/consulting role
- A minimum of 5 years of specialized technical experience related to specific company or competitors’ software and solutions.
- Domestic and international travel is associated with this position – estimated at 25%. A valid passport required
- Assignments may be at a customer site or field office
Skills and abilities
- Employee is expected to have, or rapidly obtain, knowledge of Hexagon ALI products (SmartPlant Foundation and SDx) and procedures.
- Potential to learn and acquire knowledge, skills and competencies.
- Uses available resources effectively and efficiently
- Takes responsibility for the development of own knowledge and skills in relation to the business needs
- Is aware of issues facing our customers and the industry
- Displays critical thinking that combines analysis, wisdom, experience and conflicting perspectives
- Able to build and maintain relationships with fellow employees
- Sound communication skills (spoken and written) as it relates to conveying technical information to internal clients
- Demonstrates a commitment to customer satisfaction and quality service
- Handles multiple tasks concurrently and prioritizes workload effectively
- Recent versions of the Microsoft Office software suite
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