![Peoplebank](https://media.trabajo.org/img/noimg.jpg)
Service Request
vor 1 Monat
Networks & Systems Administration (Information & Communication Technology)
Peoplebank are a leading information technology talent consultancy that focuses on providing specialised IT consultants to Tier-1 clients in diverse industries like Banking/Financial Services, Retail, Telecommunications, and Government. Our consultants are engaged in a variety of cutting-edge projects throughout Australia.
About the Roles:
Our large client is seeking to engage several IT Service Request & Change Lead of all levels. There is a long-term scope of work available in this large agency delivering national security.
These are permanent roles that require Baseline clearance and are based in their Canberra office.
The Role and Team
The IT Service Request & Change Lead is accountable for the governance and management of Service Request Management and Change Management processes in general and ensuring compliance and tracking of the process via an ITSM tool such as ServiceNow.
As the selected candidate, you will perform all duties given for their role description at their level to an appropriate standard of work. Specific work level outputs are agreed on a team-by-team basis under the guidance of the relevant managers and/or the Director, or their designate. Work level outputs are included in performance monitoring reports.
Responsibilities
- Performing work associated with process analysis, design, improvement, build, test, training, quality, metrics and documentation as per the standards required by the Department.
- Advanced experience in Service Request Management and Change Management process lifecycles (design, build, management, governance, improvement)
- Advanced experience in Catalogue Management, Service Lifecycle Management, Metrics and Dashboards relevant to the Service Request & Change processes, Reporting and Metrics.
This project will uplift 50+ resources across high profile projects.
Due to the security requirements, candidates must be Australian Citizens with an existing Baseline security clearance already.
For more information or a confidential discussion, please contact Tanya Calder on tanya.calder@peoplebank.com.au quoting reference 261263.
To apply please click the 'Apply Now' button. Talk to us today about your next opportunity.
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
Report this job advertDon’t provide your bank or credit card details when applying for jobs.
Choose from thousands of courses delivered by leaders in education.
#J-18808-Ljbffr-
Service Desk Manager
vor 4 Wochen
Canberra, Österreich Australian Sports Commission VollzeitThe Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men’s and Women’s Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to...
-
Service Desk Manager
vor 1 Monat
Canberra, Österreich Australian Sports Commission VollzeitThe Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men’s and Women’s Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to...
-
APS6 Service Desk Team Leader
vor 1 Monat
Canberra, Österreich Comcare (Australian Government) VollzeitThe Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...
-
APS6 Service Desk Team Leader
vor 4 Wochen
Canberra, Österreich Comcare (Australian Government) VollzeitThe Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...
-
Service Desk Analyst
vor 1 Monat
Canberra, Österreich KBR VollzeitTitle:Service Desk AnalystYour KBR future â delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal â to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...
-
Service Desk Analyst
vor 4 Wochen
Canberra, Österreich KBR VollzeitTitle:Service Desk AnalystYour KBR future â delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal â to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...
-
Canberra, Österreich Australian Capital Territory VollzeitDetails: Government Services is anticipating an exciting vacancy for a motivated applicant to undertake the role of Assistant Director, Government Services team.The Government Services team has a vision as being ACT Government leaders in the delivery of best practice and client-focussed executive and ministerial service delivery and response. Our role is to...
-
Service Process Controller
vor 1 Monat
South Canberra, Österreich Fujitsu VollzeitAbout the job Service Process ControllerService Process ControllerWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and...
-
Service Process Controller
vor 4 Wochen
South Canberra, Österreich Fujitsu VollzeitAbout the job Service Process ControllerService Process ControllerWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and...
-
Service Desk Analyst
vor 1 Monat
Canberra, Österreich KBR, Inc Vollzeitlocations Canberra, Australian Capital Territory, Australia time type Full time posted on Posted 8 Days Ago job requisition id R2086571 Title:Service Desk Analyst Title:Service Desk AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and...
-
Service Desk Analyst
vor 4 Wochen
Canberra, Österreich KBR, Inc Vollzeitlocations Canberra, Australian Capital Territory, Australia time type Full time posted on Posted 8 Days Ago job requisition id R2086571 Title:Service Desk Analyst Title:Service Desk AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and...
-
Canberra, Österreich Australian Capital Territory VollzeitDirector, Complaints and Client ServicesFull-time TemporaryDetails:The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate’s complaints policy and the principles of procedural fairness. The team are responsible for the management of and response to complaints made about...
-
Canberra, Österreich Australian Capital Territory VollzeitDirector, Complaints and Client ServicesFull-time TemporaryDetails:The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate’s complaints policy and the principles of procedural fairness. The team are responsible for the management of and response to complaints made about...
-
Service Desk Support
vor 2 Wochen
Canberra, Österreich Fujitsu VollzeitWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the roleWe are looking for several Service Desk Support...
-
Service Desk Support
vor 2 Wochen
Canberra, Österreich Software & Support Media GmbH VollzeitCategory: Information & Communication Technology Permanent ACT We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...
-
Canberra, Österreich Australian Capital Territory VollzeitAssistant Director, Complaints and Client ServicesFull-time TemporaryDetails: Working with Community Services Directorate (CSD) offers you the opportunity to directly contribute to supporting the Canberra Community. Everyday our diverse workforce collaborates and drives client centred services to assist the community in creating a safe and equitable...
-
Canberra, Österreich Australian Capital Territory VollzeitAssistant Director, Complaints and Client ServicesFull-time TemporaryDetails: Working with Community Services Directorate (CSD) offers you the opportunity to directly contribute to supporting the Canberra Community. Everyday our diverse workforce collaborates and drives client centred services to assist the community in creating a safe and equitable...
-
Canberra, Österreich Australian Capital Territory VollzeitDirector, Complaints and Client ServicesFull-time TemporaryDetails: The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate’s complaints policy and the principles of procedural fairness. The team are responsible for the management of and response to complaints made about...
-
Canberra, Österreich Australian Capital Territory VollzeitDirector, Complaints and Client ServicesFull-time TemporaryDetails: The Complaints and Client Services (CCS) team within CSPA has a resolution focus to complaint management, in accordance with the Directorate’s complaints policy and the principles of procedural fairness. The team are responsible for the management of and response to complaints made about...
-
Canberra, Österreich Australian Capital Territory VollzeitAssistant Director, Finance ServicesFull-time Temporary with a Possibility of PermanencyDetails: Are you passionate about numbers, budgets, and reconciliations? Do you have the ability to influence business decisions based on factual evidence? Can you translate finance language into simplified terms? Do you find yourself regularly sitting in the driver’s...