Sales Executive-National Convention Centre

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Australian Capital Territory, Canberra

We are constantly striving to raise the bar, and therefore, we are seeking a Sales Executive to join our team. This role will entail driving business conversions through effective management of leads, sales activities, and events, aiming to achieve and surpass budget and sales strategy targets.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

•Manage allocated repeat business while building positive working relationships.
•Manage the sales inbox, ensuring all enquiries are handled within the required response time.
•Manage incoming telephone and in-person sales enquiries.
•Conduct general prospecting activities for new business.
•Conduct site inspections to showcase the NCCC to new and existing clients.
•Maintain high levels of knowledge relating to centre products and services.
•Optimise NCCC revenue by following yield management guidance on rates, business size, and minimum spend to support the centre’s peak and trough periods.
•Support the sales initiatives for the NCCC, assisting with site inspections, client entertainment, familiarisations, tradeshows, and other events that form part of the sales and marketing revenue plan.
•Monitor competitors' activities and market trends to ensure NCCC products and services remain ahead of the competition.
•Assist the Business Development Team with planning and delivering sales activities, including familiarisations, tradeshows, and sales trips.
•Assist the Business Development Team with research in preparation for tradeshows and sales trips.

Financial returns:
•Manage the pre-payment process for all events including preparing pro-forma invoices, and managing the deposit register
•Update records accordingly in Delphi and Opera.
•Conduct Delphi audits and produce forecast reports for NCCC General Manager and Director of Sales & Marketing Events.
•Complete the Australian Bureau of Statistics (ABS) quarterly audit.
•Assist the Business Development Team with research and reporting.

People:
•To maintain a high level of communication with the Sales, Marketing & Events Team, Operations department, Kitchen, Event Contractors and Clients to ensure smooth handover to Event Services.
• Act as backup for NCCC reception, and general coverage during breaks
•Support Director of Sales, Marketing & Events with overall Business Development Team responsibilities
•Coverage of telephones on behalf of the Business Development Team
•Be available to work after hours and evenings as reasonably required
•Attend industry events as required.

What We need from you:

•Proven experience in a sales role, preferably in the hospitality or events industry.
•Strong understanding of yield management principles.
•Excellent communication and interpersonal skills.
•Proficiency in using sales and CRM software, including Delphi and Opera.
•Strong organisational skills and the ability to manage multiple tasks simultaneously.
•Ability to work independently and as part of a team.
•Microsoft Office

•Bachelor’s degree in Tourism or related field
•Degree qualification could be replaced by suitable on-the-job experience and training experience.

•Minimum 2 years’ experience in sales or events within a venue

What you can expect from us:

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't qute meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's find#roomforyou

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

We are constantly striving to raise the bar, and therefore, we are seeking a Sales Executive to join our team. This role will entail driving business conversions through effective management of leads, sales activities, and events, aiming to achieve and surpass budget and sales strategy targets. A little taste of your day-to-day: Every day is different, but you’ll mostly be:

•Manage allocated repeat business while building positive working relationships.
•Manage the sales inbox, ensuring all enquiries are handled within the required response time.
•Manage incoming telephone and in-person sales enquiries.
•Conduct general prospecting activities for new business.
•Conduct site inspections to showcase the NCCC to new and existing clients.
•Maintain high levels of knowledge relating to centre products and services.
•Optimise NCCC revenue by following yield management guidance on rates, business size, and minimum spend to support the centre’s peak and trough periods.
•Support the sales initiatives for the NCCC, assisting with site inspections, client entertainment, familiarisations, tradeshows, and other events that form part of the sales and marketing revenue plan.
•Monitor competitors' activities and market trends to ensure NCCC products and services remain ahead of the competition.
•Assist the Business Development Team with planning and delivering sales activities, including familiarisations, tradeshows, and sales trips.
•Assist the Business Development Team with research in preparation for tradeshows and sales trips.

Financial returns:
•Manage the pre-payment process for all events including preparing pro-forma invoices, and managing the deposit register
•Update records accordingly in Delphi and Opera.
•Conduct Delphi audits and produce forecast reports for NCCC General Manager and Director of Sales & Marketing Events.
•Complete the Australian Bureau of Statistics (ABS) quarterly audit.
•Assist the Business Development Team with research and reporting.

People:
•To maintain a high level of communication with the Sales, Marketing & Events Team, Operations department, Kitchen, Event Contractors and Clients to ensure smooth handover to Event Services.
• Act as backup for NCCC reception, and general coverage during breaks
•Support Director of Sales, Marketing & Events with overall Business Development Team responsibilities
•Coverage of telephones on behalf of the Business Development Team
•Be available to work after hours and evenings as reasonably required
•Attend industry events as required.

What We need from you:

•Proven experience in a sales role, preferably in the hospitality or events industry.
•Strong understanding of yield management principles.
•Excellent communication and interpersonal skills.
•Proficiency in using sales and CRM software, including Delphi and Opera.
•Strong organisational skills and the ability to manage multiple tasks simultaneously.
•Ability to work independently and as part of a team.
•Microsoft Office

•Bachelor’s degree in Tourism or related field
•Degree qualification could be replaced by suitable on-the-job experience and training experience.

•Minimum 2 years’ experience in sales or events within a venue

What you can expect from us: Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. Don't qute meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's find#roomforyou At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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