Customer Service Team Leader

Vor 3 Tagen


Strathfield Municipal Council, Österreich JD Sports Vollzeit

Who are we

Known best as the'Undisputed King of Trainers', JD Sports is a leading Multi-Channel Retailer of the biggest and bestglobalSports Fashion brands across footwear and apparel.

In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come With a combined total of over 850 stores across the UK, Europe, USA, New Zealand, South East Asia and Australasia, we are proud of the fact that we provide our customers with the latest and greatest styles whilst upholding world class service.

The Role

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; wepaveour own path and are elite within our field. At JD Sports, we carefully curate our products to give our customers the most exclusive ranges from the best global brands, and we apply the same strategy to our talent. We are passionate, talented, dedicated, proud, and hungry for success and we want like-minded individuals to join the movement.

As a Customer Service Team Leader, you will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services as well as support fellow team members and provide resolutions for escalated enquiries.

The Customer Service Team Leader roster will differ pending on the wider team and needs of the business. Availability for both the AM and PM shifts are required as well as rotating Saturdays.

You will also be responsible, however not limited to the following duties & responsibilities:

  • Deal directly with company customers either by telephone or electronically across all channels, including but not limited to: Zendesk, Ebay, Salesforce, Afterpay, Paypal, Social Media
  • Follow company communication procedures, guidelines and policies
  • Handle & resolve customer complaints, follow up to ensure resolution
  • Set up & maintain customer accounts, process orders, forms, applications & requests
  • Help fulfil customer orders via multiple channels & systems to ensure orders are complete
  • Answer incoming calls in a prompt & efficient manner
  • Respond to requests with a knowledgeable & helpful approach
  • Liaise with internal departments to solve customer requests and inquiries
  • Record details of inquiries, comments & complaints in the appropriate systems
  • Meet personal/customer service team KPIs
  • Provide information about products and services & conduct item availability investigations
  • Monitor customer behaviour onsite & provide real-time sales assistance if necessary
  • Send daily updates to the customer service manager

What we're looking for

  • 1-2 years’ experience in a customer service or leadership position
  • Intermediate excel, word and PowerPoint skills
  • Proven experience dealing with customers
  • Proven experience dealing with customer escalations

What's in it for you?

  • Birthday leave
  • Competitive Salary
  • One month paid parental leave
  • Referral bonus scheme
  • Opportunity to grow your career
  • Treat yourself with our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions

We are passionate about connecting with skilled and dynamic individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

What are you waiting for? Apply today and kick start your JD Sports Journey.

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your Australian Working Rights where required.

#J-18808-Ljbffr

  • City of Parramatta Council, Österreich Cleanaway Vollzeit

    Join Australia's leader in sustainable, total waste management solutions. About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed organisation with...

  • Team Leader

    vor 1 Monat


    Strathfield Municipal Council, Österreich JD Sports Vollzeit

    Who we areKnown best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores...

  • Team Leader

    vor 4 Wochen


    Strathfield Municipal Council, Österreich JD Sports Vollzeit

    Who we areKnown best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores...


  • Willoughby City Council, Österreich Global Payments Vollzeit

    Customer Support Team Lead page is loaded Customer Support Team Lead Apply locations Chatswood, New South Wales, Australia time type Full time posted on Posted 3 Days Ago job requisition id R0052742 Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our...


  • Woollahra Municipal Council, Österreich JSHealth Vitamins Vollzeit

    As Customer Service Manager, you will be responsible for overseeing the running of the Customer Service Team and managing all aspects of Customer Service. Growing and maintaining customer relationships and prioritising customer satisfaction at all times. You will be responsible for creating and reviewing customer policies and implementing new processes to...

  • Senior Change Lead

    vor 2 Wochen


    Strathfield Municipal Council, Österreich Alliancesrcare Vollzeit

    Role – Senior Change Lead – Field Services Management Program implementation for our frontline peopleJoin a dynamic, diverse and high performing team in an exciting time of growth and technology transformation.Fixed Term 12 month positionHybrid working with 2 days min working from our Homebush Hub Office or as required.Competitive salary package Proudly...

  • Customer Team Leader

    vor 1 Monat


    Inner West Council, Österreich IKEA Gruppe Vollzeit

    Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food...

  • Customer Team Leader

    vor 4 Wochen


    Inner West Council, Österreich IKEA Gruppe Vollzeit

    Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food...


  • Shellharbour City Council, Österreich El Jannah Vollzeit

    As a Customer Experience Leader at our family fast food restaurant, you will play a pivotal role in ensuring that every guest enjoys a memorable dining experience. You will be responsible for overseeing the front-of-house operations, managing a team of enthusiastic employees, and implementing strategies to enhance customer satisfaction and...

  • Financial Strategy

    Vor 7 Tagen


    Strathfield Municipal Council, Österreich Capstone Recruitment Vollzeit

    Full time Add expected salary to your profile for insights Financial Strategy & Operations LeadStrathfield Council – at the heart of Sydney’s Inner WestStrathfield Council is a medium sized Council located in Sydney’s Inner West. The Council area comprises approximately 14 square kilometres and has an estimated population of 46,000 residents...


  • Newcastle City Council, Österreich O'Brien Glass Industries Limited Vollzeit

    Are you looking for a career and not just a job? Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?Due to more company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto...


  • Strathfield Municipal Council, Österreich Peoplebank Australia Ltd Vollzeit

    We are partnering with one of Australia's key Technology organisations who are currently in the process of bringing onboard a number of Infrastructure Specialists to work on a large Data Center Migration project. They are currently looking to recruit a Data Center Migration Engineer/Tech Lead to work on a Data Center Migration. The ideal candidates would...


  • Strathfield Municipal Council, Österreich Peoplebank Australia Ltd Vollzeit

    We are partnering with one of Australia's key Technology organisations who are currently in the process of bringing onboard a number of Infrastructure Specialists to work on a large Data Center Migration project. They are currently looking to recruit a Data Center Migration Engineer/Tech Lead to work on a Data Center Migration. The ideal candidates would...

  • Team Leader

    vor 2 Wochen


    Waverley Council, Österreich The Little Group Vollzeit

    Job Category: Property Services Job Description Join our vibrant workplace, where entering the office feels like a pleasure, not a chore. Experience the backdrop of the iconic Bondi Beach as you walk in, warmly welcomed by our Front of House Coordinator. Feel the energy from the team, buzzing with positivity and genuine care for one another. Join a...


  • Strathfield Municipal Council, Österreich Palantir Consulting Vollzeit

    Are you confident in leading a small team to deliver multi-storey concrete building projects? If so, this role could be your next best career move.Work with the Best: Join some of the top professionals in the industry.Flexibility and Freedom: Enjoy great flexibility in your work schedule and location.At Palantir Consulting, you can advance your career...


  • Strathfield Municipal Council, Österreich Optus Vollzeit

    So, why Optus? Our vision is to be Australia's most loved everyday brand with lasting customer relationships. By creating unique customer connections, being digital everywhere and delivered by our amazing people. Every role at Optus helps us to achieve our vision. We believe in the value of an inclusive and diverse workforce for our people to build stronger...


  • Strathfield Municipal Council, Österreich Asics Vollzeit

    The ASICS store management network is growing! We’re on the hunt for passionate Assistant Store Manager to join our team at Homebush. At ASICS we pride ourselves on being the product experts, creating exceptional customer experiences, representing a high-performance culture and performance mindset where we're focused on accountability, fairness and...


  • Willoughby City Council, Österreich Stryker Vollzeit

    We're looking for an enthusiastic and driven team member who loves problem solving and learning to join us as a full time Customer Service Representative!This is a great opportunity for someone who has previous customer service experience in any industry. Utilise your talents in a new career! We are open to team members across all cities in Australia.You...


  • Canterbury-Bankstown Council, Österreich PFD Food Services Vollzeit

    Customer Service Manager Located in Chullora Full-time permanent opportunity Lead the frontline team in one of Australia Largest Foodservice distributors. There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we...


  • Strathfield Municipal Council, Österreich Fujitsu Vollzeit

    We are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. Facilities Engineer Role We are looking for a...