Growth & Retention Lead
Vor 3 Tagen
Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. We are using technology to build solutions to challenging financial problems for millions of people around the world.
The Customer Success team delivers award winning service and support experiences to small business owners and accountants using our products, including QuickBooks Online, QuickBooks Advanced, QuickBooks Online Accountant, and QuickBooks Payroll.
We are transforming our customer success function from a cost centre to a value driver. We now play a pivotal role in driving retention and monetisation, through delivery of exceptional customer experiences that build confidence at every touchpoint. This cultural shift moves from an approach that focuses on traditional call centre indicators to delivering what matters to our customers and harnessing the power of our ecosystem of products and services to increase ARPC and LTV.
This new role will drive the overall customer success strategy for retention and monetisation of our customer base. As our customer base primarily consists of accountants, sole traders and small businesses, we focus on 1:many initiatives - both digital and value added human services. This enables us to execute on our strategy at scale.
This role reports directly to the Senior Manager of Growth and Retention in Sydney with scope across Australia and global growth markets.
Responsibilities
- Contribute to the customer success retention and monetisation strategy, aligned to both the global Customer Success 'growth and retention' strategy, and the Intuit Australia and Global growth markets retention strategy
- Drive and deliver growth and retention programs: Onboarding, saves, monetisation
- Continuously improve existing initiatives to achieve retention and monetisation targets - including customer onboarding, cancellation saves, and AI driven upsell recommendations
- Ideate, design and run experiments to quantify the expected impact of proposed initiatives before formally launching them across the market
- Partner with Customer Experience Design to create the detailed design, playbook and implementation plan to enable execution of these strategic initiatives - the playbook would include an overview of the customer journey, process maps, resources needed to test/execute, measures of success etc.
- Programme manage the implementation of programs - whether that be delivered by our outsourced BPO partners, in-house team members or through digital interventions
- Contribute to the establishment of the lagging and leading indicators to report on the success of our retention and monetisation strategy - and confidently present impact and insights to key stakeholders and leadership
- Manage cross-functional relationships across Product, Marketing, Analytics & Data Science to bring together a cohesive growth and retention plan for the local market
- Work with global peers and stakeholders in Canada, London, and US markets to understand local priorities, share new ideas, experiments and successes - to support our 'global by design' principles
- Contribute to the development of business cases for tech and resource investment to accelerate the roll out of AI and platform capabilities.
-
Lead Product Marketing Manager
vor 2 Wochen
Sydney, Österreich Culture Amp VollzeitHow you can help make a better world of work We’re on the hunt for an ambitious Lead Product Marketing Manager (Lead, PMM) to drive Culture Amp’s go-to-market (GTM) strategy for the company’s core product portfolios and work alongside a team of passionate product marketers. As a SaaS Product Marketing expert, you will bring a plethora of exciting...
-
Engineering Team Lead
vor 1 Monat
Sydney, Österreich Culture Amp VollzeitHow you can help make a better world of work Culture Amp is a rapidly growing company empowering our customers to build Culture First companies. Our market-leading, category-defining Engagement product has been the engine of our success. In 2019 we added an award winning performance management solution to our portfolio. These two products together enable us...
-
Senior Product Designer
vor 4 Wochen
Sydney, Österreich Culture Amp VollzeitJoin us on our mission to make a better world of work. Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge research,...
-
Performance Lead
vor 3 Wochen
Sydney, Österreich nib Health Funds Limited VollzeitPerformance Lead - Retention page is loaded Performance Lead - Retention Apply locations Sydney, Australia time type Full time posted on Posted Yesterday job requisition id JR103138 Let's talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to...
-
Senior Partnership Marketing Manager
vor 4 Wochen
Sydney, Österreich AMP VollzeitMarketing Communications (Marketing & Communications) If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience?We're wondering the same thing.We're building something newWe're building the new AMP Bank: a fully digital bank with new...
-
Director, Corporate Communications
vor 3 Wochen
Sydney, Österreich Culture Amp VollzeitThe Opportunity at Culture Amp This is a truly unique opportunity to lead corporate communications for Culture Amp, within the Brand and Communications team. We are the storytellers, curators and custodians of translating strategy, company values and our view on the world of work. The Director, Corporate Communications will step into a new role at Culture...
-
Senior Manager ALM
vor 2 Monaten
Sydney, Österreich AMP VollzeitJob DescriptionSenior Manager ALM (Asset and Liability Management) Give us a chance to create your career while you help us create our tomorrow If you are a person who sees an opportunity in a challenge, join us as we transform an iconic Australian brand for the future. Most of what makes AMP such a welcoming, enjoyable place to work are our people.Most of...
-
Senior Manager ALM
vor 4 Wochen
Sydney, Österreich AMP VollzeitJob DescriptionSenior Manager ALM (Asset and Liability Management) Give us a chance to create your career while you help us create our tomorrow If you are a person who sees an opportunity in a challenge, join us as we transform an iconic Australian brand for the future. Most of what makes AMP such a welcoming, enjoyable place to work are our people.Most of...
-
Sydney, Österreich AMP VollzeitSenior Manager, Executive Remuneration and GovernanceSenior Manager, Executive Remuneration and Governance Remuneration & Benefits (Human Resources & Recruitment) Senior Manager, Executive Remuneration and GovernanceIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler...
-
Marketing Manager
vor 3 Wochen
Sydney, Österreich AMP VollzeitAMP Australia helps Australians to manage and grow their wealth throughout their lives.Join Hatch to apply Get matched to roles that fit your skills and values. Clear job descriptions that help you learn about the role and team. Only the best roles at Australia’s top companies. Mid Level · A role for someone with some well-developed knowledge and...
-
Senior Analyst
vor 3 Wochen
Sydney, Österreich AMP VollzeitBusiness/Systems Analysts (Information & Communication Technology) Full time Add expected salary to your profile for insights If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's...
-
Assistant Product Manager Everyday Banking
vor 4 Wochen
Sydney, Österreich AMP VollzeitAssistant Product Manager Everyday Banking Banking - Business (Banking & Financial Services) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to...
-
Senior Manager Asset and Liability Management ALM
vor 2 Wochen
Sydney, Österreich AMP VollzeitSenior Manager Asset and Liability Management ALMIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...
-
Senior Growth Strategy Manager
vor 4 Wochen
Sydney, Österreich HelloFresh VollzeitJob Description HelloFresh is on a mission to change the way people eat, forever. Since our 2011 founding in Europeâs vibrant tech hub, Berlin, weâve become the worldâs leading meal kit provider, delivering to households worldwide in multiple countries. Our diverse employees are the heart and soul of our fast-paced and dynamic environment...
-
Controls Assurance Analyst
vor 3 Wochen
Sydney, Österreich AMP VollzeitCompliance & Risk (Banking & Financial Services) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...
-
Senior Marketing Manager
vor 4 Wochen
Sydney, Österreich Bluefin Resources VollzeitMarket Research & Analysis (Marketing & Communications) This global powerhouse name are rewriting the rules of telecommunications, forging a future where innovation transforms lives. Dive into a world where your ideas spark change, your drive fuels progress and data is right at your finger tips. Due to an internal promotion a rare opportunity has opened...
-
Head of Finance Projects
vor 4 Wochen
Sydney, Österreich AMP VollzeitIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...
-
IT Risk Manager
vor 1 Woche
Sydney, Österreich AMP VollzeitRisk Consulting (Insurance & Superannuation) Full time Add expected salary to your profile for insights If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for...
-
Commercial Credit Manager
vor 4 Wochen
Sydney, Österreich AMP VollzeitCompliance & Risk (Banking & Financial Services) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...
-
Senior Manager ALM
vor 4 Wochen
Sydney, Österreich AMP Limited VollzeitSenior Manager ALM (Asset and Liability Management) Give us a chance to create your career while you help us create our tomorrow If you are a person who sees an opportunity in a challenge, join us as we transform an iconic Australian brand for the future. Most of what makes AMP such a welcoming, enjoyable place to work are our people. Most of what makes...