Experience Manager

vor 2 Monaten

Adelaide, Österreich ClearCompany Vollzeit

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As an Experience Manager, you will drive the strategy, design, and implementation of customer experience initiatives for our Customers. This is a hands-on role driven by data while working on the end-to-end drive for change and improvement of the customer experience.

In this role, you will utilise research to provide insights into the current state of customer experience and advise on recommended improvements and changes. You will also be working with senior executives, marketing and multiple business units within Datacom to develop a Experience strategy and design the program for change.

Our offices are based in Melbourne, Canberra and Adelaide - We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

What you’ll do

As the Experience Manager, your responsibilities will include, but not be limited to:

  • Using your strategy and design experience, you will review and analysing data to see gaps requiring enablement for customer experience initiatives
  • Review the current state of customer experience and advise on recommended improvements and changes and driving this change for the customer.
  • Working with different business functions to develop a Experience strategy and design a program for change
  • Leading customer experience improvement/change programs, including scoping, piloting and implementation
  • Driving rollout of new processes and/or technologies across the customer
  • Conducting regular reviews of program effectiveness and ensure continuous improvement of the customer experience
  • Identifying new opportunities for greater customer engagement and work with cross-functional teams to evaluate and potentially implement these
  • Implementing a principle-driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

· Strong knowledge of business strategy, service design of customer experience principles in a contact centre or service desk environment

· Strong business acumen with the ability to deep dive into data to find root cause issues and find solutions that improve the Customer Experience.

· Ability to follow processes and operational policies in selecting methods and techniques for obtaining solutions

· Ability to run executive meetings and presentations internally and externally. You will also need to negotiate with cross-functional teams to deliver on projects that will improve the Customer Experience.

· High-level strategic thinking and problem-solving skills

· Ability to communicate technical concepts and align them with client business goals and objectives

· Ability to work in large, collaborative teams and gain the cooperation of others

· Excellent customer relationship-building and management skills

· Excellent attention to detail

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Requirements

#LI-Hybrid

#J-18808-Ljbffr

  • Community Engagement

    vor 3 Wochen

    Adelaide, Österreich My Plan Manager Vollzeit

    Community Engagement & Partnerships Manager - VIC• Community Engagement,DescriptionAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It’s life changing for people with disability… but that doesn’t mean it’s easy to navigate. And that’s where My Plan Manager comes in!As a financial...

  • Experience Manager

    vor 2 Monaten

    Adelaide, Österreich ClearCompany Vollzeit

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.About the Role (your why)As an Experience Manager, you will drive the strategy, design, and implementation of customer experience initiatives for our Customers....

  • User Experience Designer

    Vor 7 Tagen

    Adelaide, Österreich South Australia Police Vollzeit

    Office Management (Administration & Office Support)Government - State (Government & Defence) SA Police are seeking an adept User Experience Designer for a 2-year fixed term contract, working within the Mobility Portfolio.Your new companySouth Australia Police (SAPOL) provides a diverse range of services to the community. These services are aimed at...

  • Guest Experience Review Consultant

    vor 3 Wochen

    Adelaide, Österreich Discovery Parks Group Vollzeit

    About Us The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks, and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the...

  • Guest Experience Review Consultant

    vor 2 Wochen

    Adelaide, Österreich Discovery Parks Group Vollzeit

    About Us The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks, and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the...

  • Site Manager

    Vor 4 Tagen

    Adelaide, Österreich CTC Vollzeit

    Strong pipeline of state-of-the-art projectsExcellent Salary packageCollaborative CultureStrong pipeline of state-of-the-art projectsExcellent Salary packageWe require an experienced Site Manager to join a well-established National Construction Company who have been operating across Australia for over 40 years. Their portfolio ranges from defence, health...

  • Site Manager

    Vor 7 Tagen

    Adelaide, Österreich CTC Vollzeit

    Strong pipeline of state-of-the-art projectsExcellent Salary package Collaborative CultureStrong pipeline of state-of-the-art projectsExcellent Salary packageWe require an experienced Site Manager to join a well-established National Construction Company who have been operating across Australia for over 40 years. Their portfolio ranges from defence, health...

  • Design Manager

    Vor 3 Tagen

    Adelaide, Österreich Hindmarsh Vollzeit

    About Hindmarsh Over four decades, Hindmarsh Construction has completed many landmark buildings across Australia, with total project value exceeding $6.0billion. We stand by our values of integrity, safety, quality, innovation and teamwork.With a portfolio of many high profile and challenging projects, our work spans many different sectors including...

  • Technical Manager

    vor 4 Wochen

    Adelaide, Österreich AIM Insurance Services Vollzeit

    AIM Insurance Services continues to set the standard for loss adjusting and this has now led to the need for a Technical Manager based either in Adelaide or Sydney.The company’s growth has been significant over the last 9 years due to its focus on the best policyholder experience and a continued commitment to delivering a personalised service founded on...

  • IT Manager

    vor 3 Wochen

    Adelaide, Österreich H&R Talent Vollzeit

    A spectacular building located in Edinburgh is looking for an experienced IT Manager that will be responsible for the overall identification and resolution of software and hardware issues. This role will also be responsible for providing technical solutions across the business and will liaise with third-party software vendors. The ideal candidate for this...

  • IT Manager

    vor 2 Wochen

    Adelaide, Österreich H&R Talent Vollzeit

    A spectacular building located in Edinburgh is looking for an experienced IT Manager that will be responsible for the overall identification and resolution of software and hardware issues. This role will also be responsible for providing technical solutions across the business and will liaise with third-party software vendors. The ideal candidate for this...

  • Estimating Manager

    vor 4 Wochen

    Adelaide, Österreich CTC Vollzeit

    We are looking for an Estimating Manager to join one of the most well respected Adelaide Construction Company located in the heart of the CBD. This company offer innovative design and construction solutions that ensures the best outcomes for all stakeholder and have completed world renown projects. Their values define their culture; upfront, progressive,...

  • Project Manager

    vor 2 Wochen

    Adelaide, Österreich CTC Vollzeit

    We are searching for an experienced Project Manager located in the heart of the CBD. Our client is renowned for multi-disciplined, complex and challenging projects. With an ever growing secure pipeline of work they are looking to recruit a Project Manager to their Adelaide team. Reporting directly to the Construction Manager and working with a great team...

  • Store Manager

    vor 2 Stunden

    Adelaide, Österreich Outback Stores Pty Ltd Vollzeit

    Outback Stores purpose is to be a sustainable business that makes a positive difference in the health, employment, and economy of remote Indigenous communities by improving food affordability and availability, nutrition and community services.Outback Stores has established itself as a leader in remote retail management services in some of the most beautiful...

  • Project Manager

    vor 4 Wochen

    Adelaide, Österreich Shamrock Civil Vollzeit

    About the Company: Shamrock Civil Engineering is a reputable mid-tier civil construction contractor with well-established connections in the civil construction and mining industries. With ongoing work and a strong focus on safety, this position represents the opportunity to work amongst a welcoming and supportive team environment.About the Role: As a Project...

  • Estimating Manager

    vor 1 Monat

    Adelaide, Österreich LevelUp Vollzeit

    Mining - Engineering & Maintenance (Mining, Resources & Energy) PCM Group, a premier industrial services provider specializing in the mining, oil, gas, infrastructure, and marine sectors, is seeking an experienced Senior Estimator or Estimating Manager to lead our team. This role is crucial in overseeing the estimation processes for industrial projects,...

  • Project Manager

    vor 4 Wochen

    Adelaide, Österreich ATSYS Vollzeit

    Competitive salary & flexible working arrangements ATSYS is an industry leader, with proven success in developiong inspiring solutions through the application of innovative technologies. Our determination for technical excellence and continuous improvement, is the backbone of our success in delivering high quality projects for our major clients in energy,...

  • Project Manager

    Vor 4 Tagen

    Adelaide, Österreich Torchps Vollzeit

    Seeking for an experienced Construction PM Manager to assist the management of high-risk projects from initiation through to close out stageWe are looking for an experiencedConstruction Project Manager to assistthe successful management of predominantly high risk/complex projects from initiation through to close out stage.T he successful candidate should...

  • ICT Manager

    vor 1 Monat

    Adelaide, Österreich Talenza Vollzeit

    Management (Information & Communication Technology) Are you an experienced ICT professional looking for a leadership role in the education sector? Our client, a reputable educational facility based in Adelaide, is seeking a dedicated ICT Manager to lead their technology initiatives.As the ICT Manager, you will play a pivotal role in overseeing the...

  • ICT Manager

    vor 1 Monat

    Adelaide, Österreich Talenza Pty Limited. Vollzeit

    Are you an experienced ICT professional looking for a leadership role in the education sector? Our client, a reputable educational facility based in Adelaide, is seeking a dedicated ICT Manager to lead their technology initiatives.As the ICT Manager, you will play a pivotal role in overseeing the management and development of the organization's ICT...