Warranty Coordinator

WARRANTY COORDINATOR

• Northmead, NSW

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries. We work together to make, move, and sell, some of the world’s most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow and are constantly investing in exciting new products, innovative technologies, and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.

Our well-known portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Powerade, Jim Beam,Canadian Club and Grinders Coffee.

About your new role…

As the Warranty Coordinator you will be responsible for all spare parts warranty-related issues and claims. You will be responsible for processing and reviewing claims for parts warranty, creating, monitoring and maintaining accurate warranty documentation. The Warranty Coordinator must be able to prepare and process warranty claims according to the specific supplier requirements or guidelines and provide reporting of claims from identification to resolution. This will include follow up with technicians and suppliers to ensure claims are being processed efficiently and in a timely manner.

• Processing warranty claims and assisting field service technicians through the claims process.
• Tracking parts and assessing warranty coverage.
• Collecting parts and data from technicians and collating this for communicating with suppliers.
• Preparing and processing warranty documentation according to manufacturer guidelines.
• Ensure that warranty parts and documents are accurate and well-maintained.
• Create and provide reporting of warranty claims from identification to resolution.
• Liaising with and maintaining good relationships with technicians and suppliers.
• Identify process and systems competencies and shortfalls
• Liaising with revenue lead to ensure credit payments are communicated and processed in a timely manner

Let’s talk about you…

• Experience creating and utilising MS Excel spreadsheets with complex formulas is critical
• Prior experience using SAP or TABLEAU desirable
• Proven ability to problem solve and make quick decisions under time constraints
• Experience dealing with multiple priorities
• Experience working across multiple stakeholders to form an agreed plan
• Excellent verbal and written communication skills are required to ensure plans are effectively communicated.

What’s in it for you?

• Employee Share Purchase program
• Attractive leave package including paid parental leave and purchase leave options.
• Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster and more).
• Wellbeing and health benefits that include: a fitness passport, free access for you and family to the employee assistance program (and counselling services), and discounts with customers including Microsoft, Hertz, GoGet and Estee Lauder.

Why choose us for your next role?

At CCEP we are committed to creating a great place to work, where people can grow, be happy, and be well in a safe, open, diverse, and inclusive workplace. We’re investing to make sure our people have the tools and capabilities needed to succeed. And we hope you want to be part of that.

Applications Close Thursday 11th July, 2024

At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse, and equitable company. It’s important to us that you have the best recruitment experience possible, therefore, please let us know what support we can put in place for you in terms of any accessibility adjustments throughout the recruitment process.

Coca-Cola Europacific Partners is committed to the health and safety of all employees and to equal employment opportunity for all employees to ensure that our employees have a safe work environment that is also free of discrimination and harassment.

This role will be subject to our standard pre-employment checks, which includes employment references, working rights and/or medical check, background checks, dependent on role.