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Service Coordinator
Vor 3 Tagen
The Opportunity: This position is responsible and accountable for the day-to-day operations of the Service Department to ensure efficiency, profitability, and genuine product support.
This role will partner closely with 6 Resident Technicians to ensure they have all required to complete the service and repair of Komatsu products.
This position will be required on-site 5 days a week at the Tomato branch with the core hours being flexible to either start at 7:00am or 8:00am and finish at 3:00pm or 4:00pm.
Key Responsibilities:
- Creating and closing jobs into the Komatsu system ensuring accurate entry of data
- Providing quotations on the service, repair and parts required for Residents.
- Supporting the Service Supervisor in the coordination of work in progress jobs, invoicing, and warranty claims
- Ordering, dispatch, and delivery of parts to Residents
- Liaise with various departments to ensure smooth operation and delivery of the field service team.
Role Located:Tomago
Komatsu benefits:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial:Income Protection Insurance provided through our company superannuation fund
- Career:Recognition, awards, flexibility, further education studies and internal career development
- Health:Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- Travel:Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu
What we are looking for:
- Proven experience as a Service Coordinator, Service Supervisor or Leading Hand position or similar
- Past experience working within the Earth Moving, Agriculture, Construction or Mining industry is advantageous.
- Strong computer literacy skills
- Experience in fast-paced environments.
- Customer focused with excellent communication.
- Strong work ethic and time management skills
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