Business Applications Support Manager

vor 4 Wochen

Canberra, Österreich Federal Court of Australia Vollzeit

Full time

Reporting to the Director, Applications and Data, the Business Applications Support Manager is responsible for overseeing the maintenance of software that underpins the Courts’ business goals and operations. The role leads a team of systems analysts and business analysts to ensure the smooth functioning of Court applications, addressing issues as they arise, and continually improving processes through effective service management.

The Business Applications Support Manager will work closely with other teams, including Strategic Applications, Database and Development, Infrastructure, Cyber Security, IT Service Desk, Digital Court Program, external vendors, and the wider entity to ensure business requirements are gathered accurately and issues are resolved to the satisfaction of the customer.

Key Duties and Responsibilities

1) Lead the Business Applications Support team to enable the FCA through support of IT applications, including:

  • Ensure sufficiently resourcing, training, and cross skilling.
  • Enabling support coverage within business hours
  • Resolve all support requests within the Service Level Agreement requirements.

2) Provide leadership, guidance, mentoring, and 

3) Contribute to achieving strategic goals, through the Software Development Life Cycle (SDLC), including.

  • User requirements are well captured and documented.
  • User stories are quality assured.
  • Release timeframes are met.

4) Collaborate with other teams in the section to ensure success of the FCA goals, including.

  • The Test manager in the provision and maintenance of test cases and automated test cases related to these updates.
  • The Release manager to coordinate releases through environments to Production.
  • The Implementation managers to ensure strategic delivery of future capabilities.

5) Provide IT Application training capabilities to the FCA, including training sessions and materials.

6) Build positive working relationships across Information Technology and The Courts

7) Provide strategic solutions through leveraging of subject matter experts within the team.

8) Manage risk through identification, treatment, and escalating where appropriate.

9) Some work outside of standard business hours may be required.

Selection Criteria

  • Demonstrated strong leadership skills and experience in leading a multidisciplined IT support team, motivating and developing staff, and managing performance for quality and timely outcomes.
  • Understand and manage conflicting priorities, constraints and demands, and realize project objectives across a diverse range of stakeholders. Proficient in requirements gathering techniques.
  • Demonstrated ability to work both under broad direction and independently to achieve program goals and quality outcomes of product delivery.
  • Demonstration of highly developed written and verbal communication skills.
  • Proven experience in working and delivering across a geographically dispersed teams, including IT and business stakeholders.

Employment with the Court is subject to the conditions prescribed in the Public Service Act 1999, specifically:

1) Australian citizenship – the successful applicant must hold Australian citizenship.

2) Security and character clearance – the successful applicant must satisfy a Police Records Check, and may also be required to complete security clearances during their employment.

Contact Officer

For more information contact Tim Goodwin, Director, IT Applications & Data, by email [email protected]

The Federal Court of Australia was created by the Federal Court of Australia Act 1976 and began to exercise its jurisdiction on 1 February 1977.

The Court is a superior court of record and a court of law and equity. It sits in all capital cities and elsewhere in Australia from time to time.

Objectives

The objectives of the Court are to:

Decide disputes according to law - promptly, courteously and effectively and, in so doing, to interpret the statutory law and develop the general law of the Commonwealth, so as to fulfil

the role of a court exercising the judicial power of the Commonwealth under the Constitution.

Provide an effective registry service to the community.

Manage the resources allotted by Parliament efficiently.

Source: This is an extract from the company's own website.

The Court's Jurisdiction

The Federal Court of Australia was created by the Federal Court of Australia Act 1976 and began to exercise its jurisdiction on 1 February 1977.

The Court is a superior court of record and a court of law and equity. It sits in all capital cities and elsewhere in Australia from time to time.

Objectives

The objectives of the Court are to:

Decide disputes according to law - promptly, courteously and effectively and, in so doing, to interpret the statutory law and develop the general law of the Commonwealth, so as to fulfil

the role of a court exercising the judicial power of the Commonwealth under the Constitution.

Provide an effective registry service to the community.

Manage the resources allotted by Parliament efficiently.

Source: This is an extract from the company's own website.

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